Kelly Saver

Sr. Cloud Architecture Manager

CVS HEALTH CORPORATION

2012.01 - Current

Provided architectural leadership and guidance to technical teams to deliver robust, highly scalable and cost-effective solutions.
Led cross-functional teams to achieve project milestones and deliver high-quality results.
Partnered closely with technical stakeholders to implement security, operational, compliance and privacy-related controls as part of cloud blueprints.
Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
Mentored junior staff members for skill development and career progression within the organization.
Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
Consistently met or exceeded annual performance targets set by senior leadership.
Accelerated cloud project deployment by 50%
Streamlined the intake process by implementing new protocols and procedures, resulting in increased efficiency and client satisfaction.
Served as a subject matter expert within the organization on matters related to intake management, providing guidance and support to colleagues as needed.
Led a team of intake coordinators, ensuring all tasks were completed accurately and on time to meet organizational goals.
Collaborated with other managers to develop strategies for improving overall organizational performance related to client intakes.
Maintained strict compliance with regulatory guidelines, ensuring accurate documentation and reporting of information obtained during the intake process.
Developed training materials for new staff, ensuring consistency in knowledge and understanding of the intake process.
Improved communication between departments by developing and implementing a centralized intake management system.
Coordinated seamless handoffs between teams involved in different stages of the service delivery process through clear communication and collaboration.
Developed and maintained a comprehensive intake manual that served as the go-to resource for all staff involved in the client onboarding process.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
Reduced customer complaints by 90% with implementing proactive communication strategies with clients.
Mentored junior team members to develop their skills and advance within the organization.
Fostered a culture of continuous improvement through employee engagement initiatives such as recognition programs and open forums.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Technical Proposal Engineer

Ericsson Equipment

2000.01 - 2022.01

Established strong relationships with key decision-makers at target organizations through targeted networking efforts.
Provided regular progress updates to stakeholders, maintaining transparency throughout the proposal lifecycle.

Project Manager, Infrastructure

Bayer US

2008.01 - 2012.01

Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Planned, designed, and scheduled phases for large projects.
Met project deadlines without sacrificing build quality or workplace safety.
Established effective communication among team members for enhanced collaboration and successful project completion.

Summary

Overview

Work History

Sr. Cloud Architecture Manager

Technical Proposal Engineer

Project Manager, Infrastructure

Education

Bachelor of Science - Electrical Engineering

Skills

Certification

Timeline

Sr. Cloud Architecture Manager

Project Manager, Infrastructure

Technical Proposal Engineer

Bachelor of Science - Electrical Engineering

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