Kelly Schoensee
Milwaukee,WI
Summary
I am an empathetic and organized individual with a knack for efficient communication and coordination. I understand managing patient documentation at an ICU pace. I currently manage coordinating consults, patient admissions, room and staff assignments. I am committed to enhancing patient care through cooperative and efficient administrative support.
Overview
6
6
years of professional experience
Work History
Health Unit Coordinator
Advocate Aurora St Luke's Medical Center
07.2024 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assisted with processing patient admissions, transfers and discharges.
- Responded to patient call lights to expedite appropriate follow-through.
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
Food Service Worker
Aurora St. Luke's Medical Center
10.2018 - 05.2024
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
Education
High School Diploma -
Milwaukee Area Technical College
Milwaukee, WISkills
- Critical thinking
- Records management
- Professionalism and ethics
- Patient registration
- HIPAA compliance
- Patient relations
- Problem identification
- Epic systems
- Patient safety
Timeline
Health Unit Coordinator
Advocate Aurora St Luke's Medical Center
07.2024 - Current
Food Service Worker
Aurora St. Luke's Medical Center
10.2018 - 05.2024
High School Diploma -
Milwaukee Area Technical College
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