Microsoft
Kelly Seward
Receptionist
St. Cloud,FL
Summary
Multi Skills,great customer service,hard worker,Microsoft experience,typing,email,Microsoft teams,mail handler,credit card/check/cash expo
Overview
11
11
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Receptionist
Solaris HealthCare
St Cloud , FL
10.2022 - Current
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
PBX Hotel Operator
Tradewinds Hotel
St Pete Beach, FL
05.2017 - 12.2018
- Proactively identified opportunities for process improvements within the PBX department, resulting in more streamlined workflows.
- Enhanced guest experience by efficiently handling incoming calls and directing them to the appropriate departments.
- Managed a high volume of incoming calls from both internal and external sources, ensuring efficient call routing and minimal wait times.
Line Cook
The Villages Charter School
The Villages, FL
09.2013 - 05.2017
- Mentored junior staff members in culinary skills and techniques, fostering professional growth within the team.
- Participated in creating daily specials that showcased creativity while utilizing available inventory effectively.
- Implemented effective waste reduction strategies, minimizing food costs and supporting sustainable practices.
- Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
Education
Yes - English Education
Charlestown High School
Charlestown, MA 09.1990 - 05.1994
Skills
Technical Support
File Management
Project Coordination
Office Management
Accomplishments
- Accomplished improvement through actions.
- Saved company $Amount per month in type costs.
- Updated and maintained company database to reflect current and accurate client records for more than Number accounts.
- Managed name area.
- Positioned as key team member to transfer Number Data type from hard copy into new digital database.
- Increased office productivity Number% by implementing numerous process improvements.
- Responded to over Number customer inquiries each day.
- Recognized by customers and Job Title for expedient and effective service.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved Issue which led to Results.
- Collaborated with team of Number in the development of Project name.
- Achieved Result by completing Task with accuracy and efficiency.
Affiliations
- Association for Computing Machinery
- American Marketing Association
- American Medical Informatics Association
Software
Certification
Food Handler
Timeline
Receptionist
Solaris HealthCare
10.2022 - Current
PBX Hotel Operator
Tradewinds Hotel
05.2017 - 12.2018
Food Handler
03-2016
[Area of certification] Training - [Timeframe]
03-2016
Line Cook
The Villages Charter School
09.2013 - 05.2017
Yes - English Education
Charlestown High School
09.1990 - 05.1994