Kelly Sheets

Supervised five accounts receivables collection teams across Georgia and Alabama to enhance collection efficiency.

• Reviewed aging reports to prioritize collection activities, optimizing efforts across assigned customer portfolios.
• Hired, trained and mentored 12 clerks on handling delinquent customer accounts and follow-up calls.
• Resolved billing disputes with customers and service teams to maintain positive relationships and ensure accurate account management.
• Managed five locations portfolio of hold and lost accounts pending collection processing.
• Implemented collection process for bad debt Direct Sales invoicing.
• Facilitated weekly AR Debriefs for five locations to ensure AR goals were achieved.
• Conducted monthly onboarding sessions for new accounts to ensure smooth integration into the accounts receivable process. of new accounts for five locations to ensure success throughout the five-year contract
• Verified compliance of audit policies for five locations.

• 2023 Lease Local Goal of: % > 60 days has been well below the yearly goal of 6.3% for first two quarters with a current average of -1.44%
• Manage a team of 9 collectors, (3 were brand new to the team) with upwards of 12-17 in FMS Lease Collections for all of US and Canada
• Motivated my team to meet company's targets and objectives by daily coaching and monthly one by ones
• Developed and shared effective strategies to increase workflow and productivity.
• Promoted collaboration among team members and directed problem solving skills to overcome complex issues.
• Implemented and supervised an improved pre-default process and collector worksheet, enhancing goal scores for collection team and reducing accounts sent to Stop Loss month over month.
• Managed collection of 170+ separate Covid-19 agreements with 5 collectors, addressing varied terms and conditions from April 2020 to present, with outstanding agreements continuing into 2022.
• Produced by self-teaching and researching QRGs in My RyderThreeWorkday Training Guides (Step-by-Step-How to) for collection team and future new collectors.
• Collaborate with Ryder field personnel by training Workday basics and sharing training guides.

• Grew loan receivables in 2 years from $3M to $7M
• Managed collection of $7M in receivables, conducting 150-200 calls daily for accounts 30-180 days past due
• Increased loan receivables from $3M to $7M over 2 years, demonstrating growth in portfolio value
• Provided customer service through face-to-face interactions, phone, and email, ensuring satisfaction and support
• Provided customer service through face-to-face interactions, phone calls, and email communication
• Performed various job responsibilities related to NSF, Right to Cures, perfection of liens, and insurance claims.
• Accumulated three years of experience in the finance industry.

• Reviewed operational records and reports to project sales and assess profitability trends
• Reviewed operational records and reports to project sales and determine profitability
• Collected delinquent accounts to secure full payment or establish repayment plans
• Interviewed and processed loan applicants
• Maintained compliance by managing all store operations.
• Acquired comprehensive knowledge of retail operations over one year

• Championed sales process and culture, enhancing team engagement and customer relations
• Established targeted customer base and identified quality prospects to drive sales initiatives
• Maximized territory growth through acquisition identification
• Managed advertising and marketing budgets to align with strategic sales goals
• Conducted sales meetings, tracking and reporting results
• Gained four years of experience in a sales role, focusing on customer engagement and product knowledge.

• Achieved branch deposits, product sales, referral growth and loan volume goals through application of sales skills totaling $72M in deposits and $74M in loan volume
• Oversaw internal operations, including audits and annual budget preparation, to ensure compliance and operational integrity
• Directed and controlled bank sales and building operations, aligning strategies to achieve business objectives
• Monitored adherence to established policies and procedures to maintain regulatory compliance and operational standards
• 3 years

• Increased bank business through in-branch sales and external development efforts
• Cultivated sales culture and trained staff to meet sales goals
• Executed transactions per bank policies and security measures to safeguard clients and minimize losses
• Gained five years of hands-on experience in various banking roles.