Kelly Shelly
Trenton,MI
Summary
Collaborative leader dedicated to fostering an engaged and empowering work culture through effective partnership with coworkers. Demonstrated expertise in building and maintaining strong relationships with a diverse range of stakeholders in fast-paced and dynamic environments.
Overview
20
20
years of professional experience
Work History
Associate Director- Business Sales
Verizon
01.2015 - Current
- Coach, mentor, and lead a team of 6 B2B Professionals
- Leading in direct report promotions and employee retention
- Successful performance plan removals
- Recruit and train prospective and newly hired employees
- Successful onboarding of new hires
- Peer mentor/support existing & newly promoted Managing Partners
- Identifying opportunities to succeed by leveraging tools & analyzing data
- Effectively communicate company goals/initiatives and collaborate with team to create goals, gain commitments and identify key action items for success
- Trusted advisor to both internal and external customers/stakeholders
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
District Manager - Retail Sales
Verizon
06.2008 - 01.2015
- Coach, mentor, and lead a team of 8 General Managers/90 Solutions Specialists
- Recruit and train prospective and newly hired employees
- Effectively communicate company goals/initiatives and collaborate with team to create goals, gain commitments and identify key action items for success
- Maintain and inspect real estate (brick/mortar)
- 2x Recipient DM of the Year/Overall Performance 2009/2011
- 2012 Top District in YOY Growth in MIINKY
- Gold Star NPS Q3 2014
- 2012 MWA R2B Award - Top District
- 2013 Top District MSO Sales in MIINKY
- Q2/Q4 2014 Director Award Top Scorecard
- Exceeded sales quotas and increased profitability through effective sales strategy and consistent employee development.
Manager - Retail Sales
Verizon
10.2004 - 06.2008
- Coach, mentor, and lead a team of 8 to 30 retail professionals
- Recruit and train prospective and newly hired employees
- Effectively communicate company goals/initiatives and collaborate with team to create goals, gain commitments and identify key action items for success
- Winner's Circle 2006
- Took underperforming store to top store in market at 90% YOY Growth
- (2006)
- Led sales and floor leader training for region MI/IN/KY
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Bachelor of Arts - Business Leadership
Bellevue University
Bellevue, NE05.2014
Skills
- Succession planning
- Leadership Training and Development
- Optimizing performance
- Employee Engagement
- Partnership
- Performance Management
- Leadership
- Effective Communication
- Individualized Coaching
Timeline
Associate Director- Business Sales
Verizon
01.2015 - Current
District Manager - Retail Sales
Verizon
06.2008 - 01.2015
Manager - Retail Sales
Verizon
10.2004 - 06.2008
Bachelor of Arts - Business Leadership
Bellevue University
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