Kelly Simpson
Flower Mound,TX
Summary
Supportive leader with talents for team building, development, and motivation for consistent growth and performance. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement. Analytical problem-solver as well as proficient in using independent decision-making skills and sound judgment to positively impact company success. Excellent customer relations aptitude and relationship-building skills.
Overview
19
19
years of professional experience
Work History
Agency Operations Supervisor
State Farm Insurance Inc
05.2004 - Current
- Motivated and trained employees to maximize team productivity.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Built highly efficient administrative team through ongoing coaching and professional development opportunities.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Agency Operations Supervisor -ASR
State Farm Insurance Inc
05.2004 - 01.2019
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Strengthened communication skills through regular interactions with others.
Education
MBA - Finance
University of St. Thomas
Saint Paul, MN12.2001
Master of Science - Finance
Central State University
Wilberforce, OH06.1990
Skills
- Coaching and Mentoring
- Team Leadership
- Operational Efficiency
- Leadership
- Verbal and Written Communication
- Problem Resolution
- Performance Improvement
Timeline
Agency Operations Supervisor
State Farm Insurance Inc
05.2004 - Current
Agency Operations Supervisor -ASR
State Farm Insurance Inc
05.2004 - 01.2019
MBA - Finance
University of St. Thomas
Master of Science - Finance
Central State University
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