Kelly Staples
Arlington,Tx
Summary
Dynamic Phlebotomy graduate and accomplished Sales Manager with ten plus years of leadership experience in high-pressure, compliance-driven environments. Proven expertise in customer service and exceptional communication skills, effectively engaging with diverse age groups. Completed rigorous training through Phlebotomy Training Specialists, gaining hands-on proficiency in venipuncture, capillary, and dermal punctures. Highly motivated and detail-oriented professional dedicated to driving success in all endeavors.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sales Associate
Clay Cooley Mitsubishi
03.2025 - 05.2025
- Greet and assist customers in selecting vehicles that meet their needs, preferences, and budgets.
- Conduct test drives, explain financing options, and close deals with a high conversion rate.
- Maintain up-to-date knowledge of inventory, including features and pricing of new and pre-owned vehicles.
- Collaborated with team members to achieve sales targets consistently.
- Conducted product demonstrations, enhancing customer understanding and engagement.
- Led initiatives to streamline sales processes, improving overall efficiency.
- Mentored junior staff, promoting a culture of continuous learning and improvement.
BDC Manager
Vanguard Kia
06.2021 - 02.2022
- I ensure salesman are organized and followed protocol.
- Analyzed performance data to identify trends and optimize lead management processes.
- Coordinated with sales and service departments to streamline workflow and improve customer experience.
- Oversaw appointment scheduling systems, ensuring efficient utilization of resources and staff time.
- Boosted employee morale by prioritizing professional development opportunities and promoting a supportive work environment.
- Streamlined BDC operations by identifying inefficiencies, implementing process improvements, and reducing response times.
- Engaged with internet customers and scheduled appointments electronically for added customer convenience.
- Averaged 100 calls, text and emails daily.
Sales Associate
Holiday Inn Club Vacations
07.2012 - 03.2020
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming environment.
- Developed tailored sales strategies to meet diverse client needs, improving conversion rates.
- Streamlined sales processes, improving overall efficiency and reducing time from initial contact to closing deals.
- Reached or exceeded sales quotas and preset personal performance goals.
- Generated quality referrals or sales leads.
- Reached daily quota of 100 calls a day.
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
Lead Childcare Teacher
CHILDREN'S LIGHTHOUSE
01.2008 - 02.2012
- Collaborated with parents to discuss child development goals and address any concerns effectively.
- Established a safe, nurturing environment promoting positive behavior among children through structured activities.
- Coordinated special events and activities enhancing community engagement and family involvement in education.
- Supported student growth in developing self-help skills to promote independence and self confidence.
- Enhanced children''s communication skills by incorporating sign language and visual aids in daily activities.
- Upheld the integrity of the childcare program by adhering to all state licensing regulations, accreditation requirements, and internal policies.
- Responsible of transporting kids to and from school.
- Responsible up to 75 children at a time with another teacher.
Education
High School Diploma -
Keller High School
Keller, TX05.2007
Skills
- Venipuncture and capillary puncture
- Specimen collection and handling
- Knowledge of blood order of draw
- Labeling and data entry accuracy
- Infection control and safety compliance (OSHA,CLIA,HIPAA)
- Patient Identification and verification procedures
- Knowledge of medical terminology
- Use of phlebotomy equipment (needles,vacutainer,butterfly sets,tourniquets)
- Centrifuging and specimen processing
- Toddler Care
- CPR and First Aid Certified
- Early Childhood Education
- Team collaboration
- Excellent Communication and bedside manner
- Experience with geriatric patients
- Childcare
- Elderly Care
- Infant Care
- Cash Handling
- Special Needs
- Cleaning Experience
Certification
CPR Certification
Phlebotomy Certification of Completion-October 2025
NHA Certification (pending)
Timeline
Sales Associate
Clay Cooley Mitsubishi
03.2025 - 05.2025
BDC Manager
Vanguard Kia
06.2021 - 02.2022
Sales Associate
Holiday Inn Club Vacations
07.2012 - 03.2020
Lead Childcare Teacher
CHILDREN'S LIGHTHOUSE
01.2008 - 02.2012
High School Diploma -
Keller High School