Kelly Suto
Orchard Park,NY
Summary
Dynamic bar manager with a proven track record at McKenzies Bar and Grille, excelling in customer service and team leadership. Strong multitasking abilities and an engaging personality fostered a loyal clientele, while innovative promotional strategies boosted revenue. Committed to maintaining high standards of cleanliness and compliance, ensuring exceptional guest experiences.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2019
2019
years of professional experience
Work History
Bartender
Rodneys Bar and Grille
Hamburg, NY
2011 - 09.2018
- Mixed and served beverages according to established recipes and customer preferences.
- Maintained cleanliness of bar area and ensured compliance with health and safety regulations.
- Assisted in training new staff on cocktail preparation and customer service standards.
- Managed cash register operations, processed payments, and handled customer transactions efficiently.
- Developed rapport with patrons to enhance guest experience and encourage repeat visits.
- Collaborated with kitchen staff to coordinate food and drink orders for timely delivery to customers.
- Monitored inventory levels, restocked supplies, and assisted in placing orders as needed.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Suite Supervisor
Delaware North
Orchard Park, NY
2016 - 2017
- Supervised daily operations to ensure exceptional guest experiences in luxury suite areas.
- Trained and mentored staff on service standards and operational procedures.
- Implemented inventory management systems for efficient supplies tracking and ordering.
- Coordinated event logistics, ensuring seamless execution of hospitality services.
- Monitored compliance with health and safety regulations in high-traffic environments.
- Developed training materials to enhance team performance and service delivery consistency.
- Resolved guest inquiries and concerns promptly, ensuring satisfaction and repeat business.
- Collaborated with other supervisors to share best practices and identify opportunities for cross-departmental efficiency improvements.
- Maintained a high level of cleanliness throughout all suites, contributing to an elevated guest experience and increased return business.
- Utilized advanced problem-solving skills to address any guest concerns or complaints effectively while maintaining composure under pressure situations.
- Implemented creative solutions to address staffing challenges during peak periods, maintaining optimal service levels without impacting budgetary constraints.
- Enhanced guest satisfaction by addressing and resolving issues promptly and efficiently.
- Managed financial transactions accurately, balancing daily cash drawers and preparing detailed reports for management review.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Bar Manager
McKenzies Bar and Grille
Hamburg, NY
1998 - 2011
- Supervised daily bar operations ensuring high service standards and customer satisfaction.
- Trained and mentored staff in mixology techniques and cocktail presentation.
- Managed inventory levels, optimizing stock to reduce waste and improve cost efficiency.
- Collaborated with kitchen team to create seasonal drink menus enhancing dining experience.
- Ensured compliance with health and safety regulations maintaining a safe environment.
- Developed training materials for new hires improving onboarding process consistency.
- Analyzed customer feedback to refine service approaches enhancing guest loyalty.
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Enhanced team productivity through effective scheduling and task delegation.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Boosted customer satisfaction by implementing innovative bar management strategies.
- Collaborated with kitchen team for seamless integration of food and beverage offerings.
- Coordinated themed nights attracting different demographics expanding overall clientele.
- Organized charity events at the venue which garnered positive press coverage while supporting social causes.
Education
High School Diploma - Business
Lackawanna High School
Lackawanna, NY1990
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Engaging personality
Timeline
Bartender
Rodneys Bar and Grille
2011 - 09.2018
Suite Supervisor
Delaware North
2016 - 2017
Bar Manager
McKenzies Bar and Grille
1998 - 2011
High School Diploma - Business
Lackawanna High School