Kelly Teng

• Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
• Supported pharmacists with prescription filling and medication setup at Walgreens Pharmacy.
• Entered prescription information accurately into pharmacy systems and patient records.
• Maintained medication inventory by stocking shelves and checking expiration dates to support pharmacy operations.
• Reviewed insurance claims and resolved coverage issues to ensure access to medications for Walgreens customers.
• Collaborated with peers, technicians, and pharmacists to prioritize and complete orders efficiently.

• Directed team members in upholding brand standards, optimizing sales floor performance, and delivering exceptional service, creating a welcoming environment for families and enhancing brand image.
• Trained new associates on store procedures and service expectations, ensuring alignment with brand standards.
• Compiled detailed reports on customer feedback, sales performance, and competitive analysis to inform strategic decisions.

• Delivered high-quality patient care as a per diem CNA in Cancer Blood Disorder Clinic, rooming patients, taking vitals, responding to call lights, and reporting abnormalities to nurses and providers.
• Administered compassionate care to infants, children, and adults in a healthcare setting, gaining hands-on experience in hematology and oncology unit.
• Articulated patient needs effectively to nurses, families, and care team members, ensuring clear communication and coordinated care.

• Provided exceptional customer service, fostering positive guest experiences. Collaborated with team members to create a welcoming environment for families. Crafted unique drink recipes to elevate customer satisfaction.
• Greeted guests and answered menu questions with friendly service.
• Prepared handcrafted beverages following recipes and presentation standards.
• Operated POS system to process guest orders and payments.

GPA: 3.8