Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly Terry

House Springs,MO

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

8
8
years of professional experience

Work History

Assistant General Manager

Ruby Tuesday
07.2023 - Current
  • Manage, supervise and direct all hourly employees.
  • Carefully observes kitchen operations and addresses any issues out of alignment promptly and directly.
  • Directing work for employees including weekly schedules and assigning tasks before, during and after open hours of the restaurant.
  • Driving sales and guest satisfaction; manage food costs, inventory levels, utility usage, and Health Department ratings.
  • Ensures food quality by maintaining high levels of cleanliness, organization, storage, sanitation of food products.
  • Providing, directing, and scheduling Front of House and Back of House training to ensure all team members have current knowledge of all policies, procedures and specs.
  • Supervise and oversee the production and preparation of food and beverage in a manner consistent with established recipes and procedures.
  • Promptly resolve guest recovery situations.
  • Follow Operations Playbook to ensure consistent daily operations (and take appropriate actions when staff members fail to comply).
  • Utilize digital manager logbook to communicate shift notes, product needs, equipment repairs, and staffing notes with management team.
  • Manage and make recommendations to help control the costs of food, supplies, and liquor expenses including conducting weekly inventory and recommending adjustments when necessary.
  • Understanding, managing, and practicing safe food handling procedures and enforcing those procedures for all other staff members.
  • Manage all processes including line checks, pull thaw, prep lists, food inventory, beverage cost, truck orders, food safety, etc.
  • Coach team to ensure food and beverages are prepared to recipe specifications about portion, preparation, and plate presentation.
  • Current valid food safety certificate.



Realtor

Berkshire Hathaway HomeServices Select Properties
12.2020 - Current
  • Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
  • Presented purchase offers to sellers for consideration.
  • Developed and presented proposals to clients to raise awareness of potential real estate investments.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.
  • Communicated with clients to understand property needs and preferences.
  • Compared recently sold area properties to determine competitive market prices.
  • Ensured compliance with federal/state laws regulating real estate transactions.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Reviewed and executed confidential documents, contracts and disclosures.
  • Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
  • Mentored new agents, providing valuable guidance on industry best practices and strategies for success in the real estate market.
  • Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.

Shift Lead

Ruby Tuesday
05.2023 - 07.2023
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Ensured compliance with company policies as well as local health department regulations throughout daily operations.
  • Collaborated with management to develop strategies for improving overall store operations.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Server/Bartender

Ruby Tuesday
05.2016 - 05.2023


  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Education

High School Diploma -

Northwest High School
Cedar Hill, MO
05.2001

Skills

  • Food safety and sanitation
  • Staff Management
  • Special Promotions Planning
  • Customer Relations
  • Staff Scheduling
  • Teamwork and Collaboration
  • Cost Control

Timeline

Assistant General Manager

Ruby Tuesday
07.2023 - Current

Shift Lead

Ruby Tuesday
05.2023 - 07.2023

Realtor

Berkshire Hathaway HomeServices Select Properties
12.2020 - Current

Server/Bartender

Ruby Tuesday
05.2016 - 05.2023

High School Diploma -

Northwest High School

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Kelly Terry