Kelly Theroux
Malone
Summary
I have been a Patient Access Representative for 20 years with SSM Health, St. Agnes Hospital. My experience and knowledge developed over that time has given me a professional and empathetic approach to dealing with patients on a daily basis. I am a dedicated and enthusiastic person with a commitment to excellence and a love for continuous learning and development.
Overview
21
21
years of professional experience
Work History
Patient Access Representative
SSM Health St. Agnes Hospital
11.2004 - Current
- Provides appropriate customer service and clerical support for Internal Medicine, Nephrology, Rheumatology.
- Coordinates and schedules patient appointments with their respective healthcare provider
- Promptly answers phones and handles the calls or redirects, or take messages as appropriate.
- Verifies patient demographics and Insurance information, updates as necessary, and notifies departments as needed.
- Trained new hires on department procedures, policies, and software systems.
Education
No Degree - Certified Nursing Assistant
Moraine Park Technical College
Fond Du Lac, WI06-2024
Skills
- Customer service
- Organization
- Detail orientated
- Time Management
Timeline
Patient Access Representative
SSM Health St. Agnes Hospital
11.2004 - Current
No Degree - Certified Nursing Assistant
Moraine Park Technical College
Similar Profiles
Natalie Hermanson, RNNatalie Hermanson, RN
Registered Nurse at SSM Health St. Agnes HospitalRegistered Nurse at SSM Health St. Agnes Hospital
April RiggsApril Riggs
PMHNP-BC at SSM Health St. Agnes HospitalPMHNP-BC at SSM Health St. Agnes Hospital
Shana HansenShana Hansen
Registered Respiratory Therapist at SSM Health St. Agnes HospitalRegistered Respiratory Therapist at SSM Health St. Agnes Hospital
Julia SavagliaJulia Savaglia
Registered Nurse at Franklin County Public Health ServicesRegistered Nurse at Franklin County Public Health Services
Kayli MalarkKayli Malark
Assistant Director of Nursing at North Country Nursing and RehabilitationAssistant Director of Nursing at North Country Nursing and Rehabilitation