Kelly Thomas
Spring
Summary
Dynamic sales associate with a proven track record at T-Mobile, excelling in customer service and problem-solving. Skilled in optimizing merchandise displays and enhancing customer experiences. Adept at collaborating with teams to resolve complex issues, ensuring efficient account management and service delivery. Committed to elevating customer satisfaction through effective communication and teamwork.
Overview
11
11
years of professional experience
Work History
Sales Associate
T-Mobile
06.2017 - 08.2025
- Facilitated customer product and service selection to align with individual needs.
- Showcased product features and benefits to elevate customer comprehension.
- Executed accurate transaction processing utilizing point-of-sale systems.
- Oversaw store presentation and optimized merchandise displays for enhanced customer experience.
Customer Service Representative
Xfinity Comcast
05.2014 - 04.2016
- Assisted customers with inquiries and troubleshooting issues via phone and chat platforms.
- Managed account updates, billing inquiries, and service requests efficiently.
- Collaborated with team members to resolve complex customer issues promptly.
- Documented customer interactions accurately in CRM systems for future reference.
Education
Associate of Science - Mass Communication
University of Nebraska At Omaha
Omaha, NE05.1995
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Timeline
Sales Associate
T-Mobile
06.2017 - 08.2025
Customer Service Representative
Xfinity Comcast
05.2014 - 04.2016
Associate of Science - Mass Communication
University of Nebraska At Omaha