Kelly Thompson
Johnson Creek,WI
Summary
Hard working with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
15
15
years of professional experience
Work History
Residential Connectivity Specialist
Spectrum
Madison, WI
10.2022 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Analyzed sales data to identify trends and adjust marketing strategies accordingly.
- Gathered, organized and input information into digital database.
- Enhanced customer satisfaction with timely and accurate issue resolution.
Home Health Care Provider
Sellf Employed
Honolulu, HI
03.2020 - 01.2022
- Maintained clean and well-organized environment for client happiness and safety.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Prepared meals and snacks to meet individual nutritional requirements.
Server
Eggs N Things
Kapolei, HI
03.2018 - 08.2019
- Greeted customers, answered questions and recommended specials to increase profits.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Implemented sanitary food handling, holding and service protocols.
- Provided exceptional service to high volume of daily customers.
Server
Moena Cafe
Kapolei, HI
01.2018 - 11.2018
- Provided exceptional service to high volume of daily customers.
- Cleared table and bussed dishes to allow for quick setups.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
Banquet Server
Kingsmill Resort-Golf
Williamsburg, VA
03.2016 - 05.2017
- Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
- Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
- Verified food tray contents and transported each from kitchen to banquet hall.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Completed opening and closing checklists to ensure smooth restaurant operations.
Server
Pierhouse
Cape May, NJ
04.2013 - 01.2015
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Set up dining room to meet hospitality and service standards.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Greeted newly seated guests promptly, filled water glasses and brought bread to table.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Documented food orders and ran items to guest tables in dining room.
Realtor
Avalon Real Estate
Wildwood Crest, NJ
01.2010 - 01.2015
- Managed real estate transactions from initiation to closing.
- Scheduled home viewings with potential buyers.
- Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases.
- Generated list of properties to meet specific client needs.
- Researched and determined competitive market price.
- Represented buyers and sellers in major real estate transactions.
- Promoted sales through advertising, open houses and Multiple Listing Services.
Education
High School Diploma -
Lower Cape May Regional High School
Cape May, NJSome College (No Degree) -
Atlantic City Community College
Atlantic City, NJTimeline
Residential Connectivity Specialist
Spectrum
10.2022 - Current
Home Health Care Provider
Sellf Employed
03.2020 - 01.2022
Server
Eggs N Things
03.2018 - 08.2019
Server
Moena Cafe
01.2018 - 11.2018
Banquet Server
Kingsmill Resort-Golf
03.2016 - 05.2017
Server
Pierhouse
04.2013 - 01.2015
Realtor
Avalon Real Estate
01.2010 - 01.2015
High School Diploma -
Lower Cape May Regional High School
Some College (No Degree) -
Atlantic City Community College