KELLY TORRES
Summary
Organized and dependable young professional who is successful at managing multiple priorities with a positive attitude. Adaptable and driven with a strong work ethic. Ability to thrive individually and in a team-based environment.
Overview
8
8
years of professional experience
Work History
Customer Success Operations Lead
NextChapter
06.2021 - Current
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Completed operations tasks and worked closely with our development team to report, test, and resolve bugs within the software.
- Interviewed/trained new hires and effectively delegated tasks when needed.
Floral Clerk
Randalls
01.2021 - 06.2021
- Unboxed, tagged and placed products in attractive displays to catch attention of patrons upon entering store.
- Set up and broke down holiday and seasonal displays.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
Co-Founder and Financial Director
Custom Cuts Fay
08.2020 - 05.2021
- Lead meetings discussing budgets and related financial decisions.
- Captured new customers using creative and fresh approaches.
- Developed solid relationships with team members, customers, and vendors.
- Helped team members build wood cutting boards through hands-on assistance at job locations.
Tennis Coach
Self-employed
08.2015 - 08.2020
- Promoted positive environment for all athletes, which helped to diminish stress and increase enthusiasm.
- Explained and demonstrated basic tennis techniques to team members.
- Encouraged and trained players to have good sportsmanship and mental toughness for match play.
Austin City Limits Music Festival Food Prep Worker
Bananarchy
08.2018 - 10.2018
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Met food production targets by meeting quality standards while working collaboratively with team members.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Transported finished goods to cold storage warehouses.
Education
Bachelor of Science - Business Administration
University of Arkansas
Fayetteville12.2020
Skills
- Customer Service
- Quality Control Standards
- Customer Retention
- Attention to Detail
- Time Management
- Collaboration
- Leadership
- Word, Excel, PowerPoint
- Written and Verbal Communication
- Adaptability
- Strong Work Ethic
Recent Volunteer Work
- Austin City Limits Music Festival 2023 Volunteer Program
Interests
- Sports
- Fitness and Health
- Travel
- Fashion
- Event Planning
- Music
- Trekking
- Cooking
- Photography
- Concerts/Festivals
Timeline
Customer Success Operations Lead
NextChapter
06.2021 - Current
Floral Clerk
Randalls
01.2021 - 06.2021
Co-Founder and Financial Director
Custom Cuts Fay
08.2020 - 05.2021
Austin City Limits Music Festival Food Prep Worker
Bananarchy
08.2018 - 10.2018
Tennis Coach
Self-employed
08.2015 - 08.2020
Bachelor of Science - Business Administration
University of Arkansas
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