KELLY TROY
Omaha,NE
Summary
Experienced with leadership and strategic planning in fast-tempo environments. Utilizes strong problem-solving and decision-making skills to drive operational success. Demonstrated expertise in conflict resolution and resource management. Works well with diverse populations and fosters trusting relationships to improve outcomes.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing service members/dependants concerns and requests by exploring different solutions to address needs effectively.
Overview
21
21
years of professional experience
Work History
Physical Evaluation Board Officer (PEBLO)
Professional Performance Development Group, Inc.
09.2024 - Current
- Maintained strict adherence to industry regulations.
- Enhanced communication between multiple medical team members and service members by organizing meetings and fostering an open dialogue.
- Improved team morale and performance with consistent feedback and recognition of achievements to members.
- Increased operational efficiency by conducting regular training sessions for service members.
- Facilitated collaboration between departments, improving efficiency and effectiveness in handling cross-jurisdictional cases.
- Gathered, organized and input information into digital database.
- Cultivated positive relationships with local and community care clinical staff to deliver timely documents.
Medical Technician
United States Air Force
10.2004 - 10.2024
- Maintained necessary CPR licenses ensuring currency.
- Acted as front-line preventionist who identified potential health risks and provided preventative counseling
- Assisted primary care managers with patient screenings, procedures, and records in the electronic health record system.
- Maintained high levels of readiness by participating in regular disaster preparedness drills and exercises involving simulated aircraft emergencies.
- Collaborated with interdisciplinary teams to provide a holistic approach to patient care for aircrew members, active duty and dependents.
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
Patient Liaison
United States Air Force
01.2020 - 08.2024
- Managed a team of seven within the Base Operational Clinic (BOMC). Ensured the service member's initial and annual medical reviews were current and up to date with the Physical Evaluation Board Office (PEBLO). Applied medical standards to determine medical qualifications for continued military service, mobility status, flying status, special duty, and transition to Air Force Reserves or Air National Guard.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, ensuring confidentiality at all times.
- Collaborated with interdisciplinary teams to optimize patient medical outcomes of their medical condition(s).
- Provided emotional support to patients facing difficult diagnoses or life-altering medical conditions, offering compassion during vulnerable moments.
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions in a professional manner.
- Streamlined communication between patients, healthcare providers, and administrative staff for improved care coordination.
Education
Bachelor's degree - Criminal Justice, and Corrections
Bellevue University
Bellevue, NE01-2023
Associate's degree - Liberal Arts and Sciences/Liberal Studies
Cape Cod Community College
Hyannis01-2015
Associate's degree -
Community College of The Air Force
Maxwell AFB, Alabama01-2012
Skills
- Microsoft Excel
- Microsoft Word
- Problem Solving
- Electronic Health Record
- Exceptional communication
- Public Relations
- Work coordination
- Report writing
- Innovation and creativity
- Report preparation
- Community relations
- Information verification
- Active listening
- Reliability
- Interpersonal skills
- Professionalism
Timeline
Physical Evaluation Board Officer (PEBLO)
Professional Performance Development Group, Inc.
09.2024 - Current
Patient Liaison
United States Air Force
01.2020 - 08.2024
Medical Technician
United States Air Force
10.2004 - 10.2024
Bachelor's degree - Criminal Justice, and Corrections
Bellevue University
Associate's degree - Liberal Arts and Sciences/Liberal Studies
Cape Cod Community College
Associate's degree -
Community College of The Air Force
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