Kelly Trudeau
Troy
Summary
Dynamic and dedicated professional with a strong background in customer service excellence currently at Hilton Albany. Proven ability to enhance dining experiences through efficient order processing and effective team collaboration. Skilled in cash handling and inventory management, consistently ensuring high standards of food safety and guest satisfaction.
Overview
18
18
years of professional experience
Work History
Server
Hilton Albany
Albany
01.2026 - Current
- Provided exemplary customer service, enhancing overall dining experiences.
- Delivered food and drinks promptly to guests' tables, enhancing guest satisfaction through attentive service.
- Resolved guest inquiries and issues, strengthening relationships and encouraging repeat visits.
- Ensured cleanliness and organization of dining areas and service stations, contributing to a welcoming atmosphere.
- Operated POS terminals to input orders, split bills, and compute totals efficiently.
- Processed monetary transactions accurately, adhering to company cash handling procedures.
Server
Recovery Sports Grille
Troy
08.2024 - 06.2025
- Delivered exceptional service to high volume of daily customers, enhancing overall dining experience.
- Coordinated with hosts, bussers, and kitchen staff to prepare and serve customers efficiently, fostering teamwork.
- Took orders from customers accurately and in a timely manner.
- Executed opening and closing duties, including setting up dining area and restocking supplies, ensuring smooth operations.
Nurse Manager
Ghent Rehab and Skilled Nursing
Ghent
01.2020 - 12.2020
- Managed daily operations of nursing department, streamlining processes for optimal service delivery.
- Supervised nursing staff to maintain adherence to care standards, ensuring high-quality patient outcomes.
- Monitored staff performance, providing coaching and formal counseling to enhance individual accountability and team effectiveness.
- Conducted performance evaluations for nursing personnel to promote accountability.
- Implemented staff training programs to enhance clinical skills and knowledge.
- Promoted a positive work environment through effective communication with staff members.
- Performed personnel interviewing, hiring, disciplinary actions and dismissals.
LPN Charge Nurse
Various Nursing Facilities
Albany and Columbia County
08.2008 - 11.2019
- Supervised nursing staff to enhance patient care quality and ensure compliance with healthcare standards.
- Assessed patients' health conditions and monitored changes in their condition.
- Supervised the activities of other nursing staff members and provided guidance.
- Ensured all safety protocols were followed during patient care.
- Communicated with patients, families, colleagues, and healthcare professionals to facilitate effective care coordination.
- Managed inventory of medical supplies and ensured proper utilization.
Education
Licensed Practical Nurse - Nursing
Boces Rensselaer School of Nursing
Hudson, NY06-2008
Skills
- Customer service excellence
- Point of sale operations
- Order processing efficiency
- Food safety compliance
- High volume dining
- Dining area maintenance
- Cash handling accuracy
- Inventory management
- Dietary restrictions knowledge
- Multitasking
- Team collaboration
- Supervisory skills
- Strong work ethic
Timeline
Server
Hilton Albany
01.2026 - Current
Server
Recovery Sports Grille
08.2024 - 06.2025
Nurse Manager
Ghent Rehab and Skilled Nursing
01.2020 - 12.2020
LPN Charge Nurse
Various Nursing Facilities
08.2008 - 11.2019
Licensed Practical Nurse - Nursing
Boces Rensselaer School of Nursing