Kelly Utterback
Antelope,CA
Summary
Dynamic operations supervisor with a proven track record at Kohl's Department Store, enhancing team productivity through effective training and mentoring. Skilled in customer service and issue escalation, I foster strong relationships and ensure customer satisfaction, contributing to a positive work environment and loyal clientele. Reliable and adaptable, I thrive under pressure.
Overview
6
6
years of professional experience
Work History
Customer Service Cashier
Arco Ampm
10.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
Operations Supervisor
Kohls Department Store
08.2019 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Education
High School Diploma -
Sierra Nueva
Sacramento, CA06.1998
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Issue escalation
- Lot maintenance
- Stress management
- Positive and professional
- Telephone management
- Honest and dependable
- Adaptable and flexible
- Team collaboration
- Relationship building
- Team leadership
Timeline
Customer Service Cashier
Arco Ampm
10.2024 - Current
Operations Supervisor
Kohls Department Store
08.2019 - Current
High School Diploma -
Sierra Nueva