Kelly Vannoy
Dalton,USA
Summary
Dedicated and fast-learning professional committed to continuous improvement and excellence in the workplace. Proven expertise in investigative and organizational skills, complemented by a solid background in customer service. Recognized for meticulous attention to detail and a proactive approach that consistently exceeds expectations. Passionate about contributing to team success while effectively meeting and surpassing company objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
School Resource Officer
Murray County Sheriff's Office
03.2024 - Current
- Educate 5th grade students on safety and substance use as a certified C.H.A.M.P.S Instructor
- Enforce Georgia law when required
- Be available for any law enforcement questions to staff and students
- Encourage good behavior and decision making to students
- Assist agency with any investigations in or around the school
- Act as a deterrent for any criminal activity
- Enforced school safety policies, ensuring secure learning environments for students and staff.
- Collaborated with educators to develop crisis response plans and emergency drills.
- Conducted investigations into student incidents, maintaining accurate documentation and reporting.
- Provided mentorship to students, fostering positive relationships and conflict resolution skills.
- Monitored school grounds, identifying potential security threats and implementing preventive measures.
- Fostered a positive school environment by building strong relationships with students, staff, and parents.
Corporal/Shift Supervisor
Murray County Sheriff's Office
07.2021 - 09.2023
- Lead the shift and employees in professional, proactive manner
- Maintain safety and security of facility
- Ensure all policies of the agency are being followed by all shift employees
- Ensure all tasks are completed in a timely, efficient manner.
- Ensure all employees are trained properly on all aspects
- Created shift schedule for rotation
- Completed all facility paperwork to standard
- Supervised daily operations, ensuring adherence to departmental policies and procedures.
- Trained and mentored new staff members to enhance team efficiency and performance.
- Supervised daily operations, ensuring compliance with safety protocols and departmental guidelines.
- Trained and mentored staff on effective communication and conflict resolution techniques.
Jailer
Murray County Sheriff's Office
02.2021 - 07.2021
- Maintained safety and security of facility
- Well-being and daily tasks of the facility completed diligently and professionally
- Facility policy/inmate handbook followed and enforced
- Conducted regular inspections of living areas to ensure compliance with safety regulations.
- Supervised inmate behavior to maintain safety and security within facility.
- Implemented and enforced policies to manage inmate activities and interactions effectively.
Correctional Officer
Bradley County Sheriff's Office
07.2019 - 02.2021
- Tennessee Correctional Institute certified
- Received OC and Taser certification
- Duty to keep safety and security of facility
- Detention given to inmates when needed
- Nightly/daily tasks completed to facility policy
- Learned and experienced team work
- Order and structure kept for all inmates housed in facility
- Completed intake and release paperwork in the booking process
Cashier/Customer Service Associate
Walmart
01.2019 - 05.2019
- Worked front end of store as a cashier
- Provided fast and friendly customer service while bagging items purchased by customers
- Worked on floor when extra hands were needed for stocking shelves
- No call ins or points that were provided were used
- Processed customer transactions efficiently, ensuring accuracy in cash handling and register operations.
Janitor and Assistant Manager
VFW
01.2018 - 12.2018
- Lead new cleaners and trained them to the manager's standard
- Worked all night and day in order to turnover the building for more events
- Assisted the manager with duties in order to keep facility functional
- Maintained cleanliness and orderliness in facility areas, ensuring a welcoming environment for visitors.
- Trained new staff on operational procedures and safety practices to enhance team performance.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Lifeguard
Fort Morgan Swimming Pool
05.2018 - 08.2018
- Trained and certified in CPR and Common First Aid as well as deep and shallow water rescue.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Provided friendly customer service to guests and addressed concerns.
- During swimming hours, surveyed the area and made sure there was no error in safety.
- Monitored pool activities to ensure safety and compliance with facility regulations.
- Conducted regular inspections of pool equipment and facilities to maintain operational standards.
Customer Service Associate
Walgreens
08.2017 - 12.2017
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Worked the floor by stocking and kindly helped customers locate what they need.
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to maintain a clean and organized store environment.
- Collaborated with team members to maintain a clean and organized sales floor.
Education
High School Diploma -
Fort Morgan High School
Fort Morgan, CO05-2019
Skills
- Skilled in customer support
- CPR/AED/Basic First-Aid Trained
- Six years in law enforcement
- Policy and procedure development
- Proficient in staff management
- Efficient paperwork management
- Conflict resolution skills
- Strong attention to detail
- Adaptable learning ability
- Effective class instruction
- Effective time management
- Strategic decision-making
- Typing and computer skills
Certification
- CPR/AED/Basic First-Aid
- Certified Correctional Officer through Tennessee Correctional Institute
- (Not current) Certified Lifeguard through the state of Colorado
- Certified Mandated Deputy through the State of Georgia
- Certified C.H.A.M.P.S. Instructor through the Georgia Sheriff's Association
- Certified School Resource Officer through GPSTC
- Certified Jailer through GPSTC
- Certified to carry OC spray, company issued Taser and Firearm
Timeline
School Resource Officer
Murray County Sheriff's Office
03.2024 - Current
Corporal/Shift Supervisor
Murray County Sheriff's Office
07.2021 - 09.2023
Jailer
Murray County Sheriff's Office
02.2021 - 07.2021
Correctional Officer
Bradley County Sheriff's Office
07.2019 - 02.2021
Cashier/Customer Service Associate
Walmart
01.2019 - 05.2019
Lifeguard
Fort Morgan Swimming Pool
05.2018 - 08.2018
Janitor and Assistant Manager
VFW
01.2018 - 12.2018
Customer Service Associate
Walgreens
08.2017 - 12.2017
High School Diploma -
Fort Morgan High School