Kelly Velez Taday
Minneaplis,MN
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
4
4
years of professional experience
Work History
Las Kellys Cleaning Company
Recruiter
Brooklyn Park, MN
01.2024 - Current
- Developed job descriptions and postings to attract companies.
- Processed invoices using automated accounting systems.
- Verified accuracy of all outgoing invoices prior to mailing; reconciled discrepancies between invoices sent out versus payments received.
- Created invoices and tracked payments from companies.
- Maintained records of all transactions by preparing spreadsheets using Microsoft Excel.
Front Desk Receptionist
DC Auto Care
03.2024 - 01.2025
- Greeted incoming visitors and customers professionally, and provided friendly, knowledgeable assistance.
- Communicated effectively with team members and management to ensure smooth operations.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously, under tight deadlines.
Sales Associate
Von Maur
10.2023 - 08.2024
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Helped costumer open credit cards
Cashier
Holy Land
04.2021 - 08.2022
- Greeted customers in a friendly and professional manner
- Learned and followed all stores policies and procedures, resulting in fewer mistakes and improve customers service
- Make sure everything was under control, every felt welcomed
Education
Esthetician Certificate -
Saint Pual College
12-2024
High School Diploma -
Columbia Heights High School
Columbia Heights, MN06-2023
Skills
- Bilingual: fluent in English and Spanish
- Strong multitasking abilities
- Good Telephone Etiquette
- Effective teamwork
- Fast learner
- Exceptional Customer Service
- Organizational skills
- Basic Financial and Invoice Management
- Excellent Communication Skills
- Client relationship building
- Patience and adaptability
- Time management
- Microsoft Word
Community Service & Volunteer Work
Las Kellys Cleaning Company, 11/2024
- Invoices, I make invoices for my moms job make sure all the numbers are in order.
- Send emails/ make phone calls when new apartments come in
- Gained insight into the stock market and performed a game to see who can gain more capital through certain stocks.
Languages
Spanish & English
Timeline
Front Desk Receptionist
DC Auto Care
03.2024 - 01.2025
Las Kellys Cleaning Company
Recruiter
01.2024 - Current
Sales Associate
Von Maur
10.2023 - 08.2024
Cashier
Holy Land
04.2021 - 08.2022
Esthetician Certificate -
Saint Pual College
High School Diploma -
Columbia Heights High School