Kelly Wagner
Lowell,IN
Summary
Customer-focused and detail-oriented professional with 25+ years of experience delivering outstanding customer service in dynamic settings. Skilled at efficiently managing diverse inquiries, resolving issues, and maintaining high customer satisfaction ratings. Proactive problem-solver with a positive attitude, committed to contributing to team goals and enhancing customer loyalty.
Overview
20
20
years of professional experience
Work History
Team Leader
Indiana Bureau of Motor Vehicles
Crown Point, Indiana
02.2022 - Current
- Provided exceptional customer service, effectively resolving customer inquiries and facilitating various transactions.
- Accurately process a high volume of vehicle titles, registrations, and credentials, adhering to all regulatory requirements.
- Ensure strict adherence to Indiana and federal guidelines in all paperwork processing, minimizing errors and ensuring compliance.
- Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure.
- Reviewed and quality-checked legal documents submitted by customer service representatives to ensure compliance with processing procedures.
Count Room Attendant
CL Vending
Cedar Lake, IN
05.2011 - 12.2021
- Processed and meticulously documented daily cash flow from route operations, ensuring accurate financial data entry.
- Executed daily balancing procedures to guarantee integrity of all financial transactions and maintained stringent cash control.
- Conducted thorough analysis of vending machine discrepancies (overages/shortages), proactively identifying root causes and reporting on critical financial variances.
- Supported office operations through efficient handling of communications, systematic filing, and precise data entry.
Server/Bartender
Burgerhaus
Schererville, IN
04.2016 - 08.2017
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Worked with POS system to place orders and calculate bills.
- Collected payment for food and drinks served, balanced cash receipts, and maintained accurate cash drawer.
Server/Bartender
Applebee’s Neighborhood Bar and Grill
Schererville, IN
09.2005 - 10.2016
- Displayed enthusiasm and provided excellent service to customers, successfully increasing referrals and walk-in business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales.
- Maintained order accuracy through clear communication with guests and kitchen staff.
- Carried out complete opening, closing, and shift change duties to keep restaurant running smoothly and ensure team’s success.
Education
Some College (No Degree) - Paralegal Studies
Brown Mackie College- Merrillville
Merrillville, INSkills
- Accurate cash handling
- Customer service and rapport
- Time management
- Communication skills
- Multitasking
- Reconciliation procedures
Timeline
Team Leader
Indiana Bureau of Motor Vehicles
02.2022 - Current
Server/Bartender
Burgerhaus
04.2016 - 08.2017
Count Room Attendant
CL Vending
05.2011 - 12.2021
Server/Bartender
Applebee’s Neighborhood Bar and Grill
09.2005 - 10.2016
Some College (No Degree) - Paralegal Studies
Brown Mackie College- Merrillville