Summary
Work History
Education
Skills
Accomplishments
Timeline
Generic

KELLY WATSON

Inver Grove Heights,MN

Summary

Flexible hard worker ready to learn and contribute to team success. Goal-driven service manager offering several years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Multi-talented service manager successful at handling customer issues quickly. Demonstrated record of developing successful store-wide policies to promote customer engagement and reduce issues. Bringing several years of progressive experience.

Work History

Service Manager

Watson Appliance
Stillwater, MN
06/18/97 - Current
  • Investigated part inventories, verified service tickets, and collaborated directly with Major Manufactures on appliance repairs. Researched and sourced necessary repair components while troubleshooting appliance problems in consultation with technical support. Facilitated warranty claim submissions.
  • Maintained records of all customer interactions and transactions.
  • Negotiated contracts with vendors and suppliers to secure favorable terms.
  • Analyzed existing processes for potential cost savings initiatives.
  • Identified opportunities to increase efficiency through automation or process re-engineering.

Education

High School Diploma -

Simley High School
Inver Grove Heights, MN
06-2001

Skills

  • Shift Scheduling
  • Service Quality Management
  • Customer Service
  • Project Planning
  • Work Planning and Prioritization
  • Performance Evaluations
  • Schedule Management
  • Policy and Procedure Enforcement
  • Multiple Priorities Management

Accomplishments

  • B Honor Roll-Trimester 1, 2000-2001

Timeline

Service Manager

Watson Appliance
06/18/97 - Current

High School Diploma -

Simley High School

Similar Profiles

CREATE PROFILE
KELLY WATSON