Hi, I’m
Kelly Webster
Medical and clerical field
Cedar Rapids,IA
Work Preference
Timeline
Direct Support Professional
Discovery Living, Inc.
06.2025 - 07.2025
Experience Specialist
UnityPoint Health, Endocrinology Clinic
08.2023 - 04.2024
Virtual Medical Scribe
AQuity Solutions
08.2020 - 08.2023
Kaplan University
Associate of Science from Medical Transcription
10.2008 - 02.2011
Galveston College
Associate of Science from Nursing
05.1997 - 05.1999
Work History
Discovery Living, Inc.
Direct Support Professional
06.2025 - 07.2025
Job overview
- Assisted individuals with daily living activities to promote independence and enhance quality of life.
- Supported clients in achieving personal goals through effective communication and active listening skills.
- Collaborated with healthcare professionals to implement personalized care plans for optimal client support.
- Monitored clients' behaviors and reported changes to ensure timely interventions and adjustments.
- Maintained clean, safe, and well-organized patient environment.
UnityPoint Health, Endocrinology Clinic
Experience Specialist
08.2023 - 04.2024
Job overview
- Assisted in improving customer experience through effective communication and problem resolution.
- Managed customer inquiries efficiently, fostering positive relationships and promoting brand loyalty.
- Developed knowledge of products and services, enhancing ability to assist customers effectively.
- Utilized EPIC software to capture and process data.
- Managed extremely busy, multi-line phone system.
AQuity Solutions
Virtual Medical Scribe
08.2020 - 08.2023
Job overview
- Documented patient encounters in real-time, ensuring accurate and comprehensive medical records.
- Assisted healthcare providers by transcribing notes and entering data into electronic health record systems.
- Increased efficiency by organizing patient information and prioritizing tasks during examinations, as well as prepping the charts ahead of time.
- Collaborated with clinical staff to maintain workflow and improve documentation processes.
- Used ONCO EMR to input information into computerized patient record system.
Overview
6
years of post-secondary education
30
30+ Years of professional experience
Education
Kaplan UniversityDavenport, IA
Associate of Science from Medical Transcription
10.2008 - 02.2011
University Overview
Galveston CollegeGalveston, TX
Associate of Science from Nursing
05.1997 - 05.1999
University Overview
Skills
Client documentation
Medical terminology
EMR/EHR (ONCO, EPIC)
Appointment scheduling
Medical office administration
Empathy and patience
Active listening
Adaptability and flexibility
Verbal and written communication
Client advocacy
Summary
Upbeat and compassionate professional with over 30 years of diverse experience in clerical support, healthcare, and customer service and direct patient support. Proven ability to adapt to varied roles, from nursing and virtual medical scribing to custodial supervision and front desk operations. Committed to helping others and delivering exceptional service. I returned to the workforce after caring for an elderly parent, quickly reestablishing a strong professional presence.
I was doing well at Discovery Living until my sciatic nerve acted up. It's difficult to walk at times so I believe transcription/scribing from home is the best fit for me at this time. I have no problem sitting for an extended length of time.
References
References
- Sonya Bonds
Co-worker at Unity Point Health
(678) 558-7206
- Linda Thorne
Co-worker at Unity Point Health
(319) 573-1875
- Heather Lamp
Co-worker at Unity Point Health
(563) 593-0772
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you find a job you love, you'll never work again.
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