Kelly Whitaker
Everton,AR
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
Work History
Manager
Mcdonalds
Benton, AR
06.2018 - 05.2026
- Supervised daily operations to ensure efficient service delivery.
- Trained team members on food safety and customer service standards.
- Managed inventory levels and ordered supplies to meet demand.
- Hired and fired
- Was training on scheduling
- Coordinated staff schedules to optimize labor efficiency during peak hours.
- Assisted with financial transactions, ensuring accurate cash handling practices.
- Conducted regular inspections to maintain cleanliness and compliance with health standards.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Managed inventory levels to meet demand without overstocking, reducing waste.
Order Picker
Kohls Department Store
Benton, AR
10.2016 - 02.2019
- Selected and packed merchandise for customer orders accurately.
- Maintained organized inventory and ensured proper stock rotation.
- Conducted quality checks on items before shipment to customers.
- Assisted in training new staff on order picking procedures.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Utilized scanning equipment for picking, packing and shipping orders.
- Confirmed items picked for orders by keying codes into system.
- Labeled boxes and placed in outbound collection areas.
CNA
Richard Crews
Benton, AR
06.2009 - 05.2018
- Provided compassionate care to residents in daily living activities.
- Assisted nursing staff with medical procedures and patient monitoring.
- Maintained cleanliness and safety of patient rooms and common areas.
Education
Associate of Science - General Studies
UALR
Little Rock, AR 05.2006 - 05.2012
Harmony Grove
Haskell, ARSkills
- Staff training
- Inventory management
- Customer service
- Regulatory compliance
- Operations supervision
- Task delegation
- Conflict resolution
- Time management
- Leadership development
- Problem solving
- Effective communication
- Performance monitoring
- Quality assurance
- Product management
- Employee onboarding
- Staff training and development
- Clear communication
- Policy implementation
- Performance management
- Shift scheduling
- Coaching and mentoring
- Emergency response
- Recruiting and interviewing
- Staff management
- Team leadership
- Safety procedures
- Schedule preparation
- Disciplinary techniques
- Complex Problem-solving
Timeline
Manager
Mcdonalds
06.2018 - 05.2026
Order Picker
Kohls Department Store
10.2016 - 02.2019
CNA
Richard Crews
06.2009 - 05.2018
Associate of Science - General Studies
UALR
05.2006 - 05.2012
Harmony Grove