Kelly Whitt
Groveport,OH
Summary
Dedicated customer service representative with proven skills in problem resolution and active listening. Committed to enhancing customer satisfaction through effective communication and team collaboration.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Copart Auto Auctions
Columbus Oh
01.2024 - 01.2026
- Managed customer inquiries through multiple communication channels, ensuring timely responses and resolution of issues.
- Assisted customers in navigating auction processes, enhancing overall user experience and satisfaction.
- Collaborated with team members to streamline ticketing system, improving response times for customer support requests.
- Trained new employees on best practices for customer interaction and use of internal systems.
- Resolved escalated customer complaints by implementing effective problem-solving techniques, improving retention rates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Trained new personnel regarding company operations, policies and services.
- Managed customer inquiries via phone and email, providing timely and accurate information.
Customer Service Key Holder
Sally Beauty
Canal Winchester, OH
11.2022 - 01.2024
- Managed cash register operations and ensured accurate financial transactions.
- Trained new staff on customer service protocols and product knowledge.
- Assisted customers in product selection to enhance their shopping experience.
- Implemented merchandise displays to optimize store layout and visibility.
- Resolved customer inquiries and complaints efficiently, fostering loyalty.
- Conducted inventory counts and maintained stock levels for optimal availability.
- Collaborated with team members to streamline daily operations for improved efficiency.
- Enforced company policies and procedures to maintain a secure shopping environment.
- Increased average transaction value through upselling relevant products while processing purchases.
- Provided exceptional customer service during peak hours, maintaining professionalism under pressure.
- Contributed to the achievement of company goals by actively participating in weekly team meetings and sharing ideas.
- Supported company initiatives by staying current on industry trends to better answer customer questions.
- Coordinated store events and promotions, increasing foot traffic and generating repeat business.
- Strengthened customer loyalty with attentive service and knowledgeable product recommendations.
- Managed cash transactions accurately, ensuring optimal security measures were maintained at all times.
- Ensured timely restocking of shelves, preventing stockouts that could negatively impact sales.
- Boosted sales by maintaining a clean, attractive, and well-organized store environment.
- Oversaw daily opening and closing procedures, verifying accurate cash handling and secure storage of valuable items.
- Assisted in staff training and development, fostering a positive work atmosphere for all employees.
- Handled escalated customer issues professionally, resulting in satisfactory resolutions for both parties.
- Maintained high levels of organization throughout the store''s backroom area, enabling efficient retrieval of items as needed.
- Implemented visual merchandising techniques to maximize product exposure and enhance overall store appeal.
- Reduced merchandise shrinkage by conducting regular audits and implementing loss prevention strategies.
- Enhanced customer satisfaction by addressing and resolving inquiries promptly.
- Developed strong relationships with customers through active listening skills and personalized service offerings.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Followed through with client requests to resolve problems.
- Kept accurate records to document customer service actions and discussions.
- Researched and corrected customer concerns to promote company loyalty.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Trained newly hired sales team in upselling techniques.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Mentored new sales associates to contribute to store's positive culture.
Crew Member
Dairy Queen Grill & Chill
Obetz Oh
06.2016 - 03.2020
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently, adhering to food safety standards and guidelines.
- Collaborated with team members to maintain cleanliness and organization of dining area and kitchen facilities.
- Trained new crew members on operational procedures and company policies to enhance team performance.
- Assisted in implementing new promotional menu items, contributing to increased customer interest and sales.
- Streamlined order processing system, reducing wait times and improving overall customer experience.
- Conducted regular quality checks on food preparation and presentation, ensuring adherence to brand standards.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Stocked shelves to organize aisles in assigned department.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Improved team morale, leading to increased productivity and reduced turnover.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
- Increased customer satisfaction with prompt and accurate order taking.
- Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
- Maintained cleanliness and organization of dining area, leading to improved customer experiences.
- Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
- Assisted in menu development by providing feedback on popular items and customer preferences.
- Boosted repeat customer rates by providing friendly and engaging service.
- Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
- Streamlined drive-thru operations, significantly reducing wait times for customers.
- Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
- Ensured food safety by rigorously adhering to sanitation standards during food preparation.
- Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Replenished serving stations with fresh food and cleaned up spills.
- Documented customer orders and conveyed special requests to kitchen staff.
- Completed milkshakes and ice cream desserts for customers.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Prepared salads, soups and sandwiches for customers.
Education
High School Diploma -
Hamilton Township High School
Columbus, OH05.2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Payment processing
- Client relations
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Follow-up skills
- Call management
- Paperwork processing
- Appointment scheduling
- Order processing
- Documentation
- Staff training
- De-escalation techniques
- Technical support
- Dispute resolution
- Product and service solutions
- POS systems expert
- Key holder experience
Certification
- CNP - Certified Notary Public
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Copart Auto Auctions
01.2024 - 01.2026
Customer Service Key Holder
Sally Beauty
11.2022 - 01.2024
Crew Member
Dairy Queen Grill & Chill
06.2016 - 03.2020
High School Diploma -
Hamilton Township High School