Dedicated and versatile student-veteran skilled in active listening and customer upselling. Proven ability to build client rapport and prioritize service, ensuring a positive experience that drives repeat business.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Project Manager
T. Williams Roofing
The Woodlands
01.2023 - 07.2025
Built rapport with clients to foster trust and gain referral opportunities.
Collaborated with team members to share insights about customer preferences and trends.
Adapted communication style to meet the diverse needs of various customer demographics.
Participated in training sessions to enhance sales techniques and product knowledge regularly.
Server
Rise n Dine
Wheeling
07.2021 - 01.2023
Provided excellent customer service to enhance dining experiences.
Took and processed customer orders accurately and efficiently.
Operated POS terminals to input orders, split bills, and calculate totals.
Maintained cleanliness and organization of dining area and utensils.
Assisted in training new servers on restaurant protocols and service standards.
Performed opening and closing duties such as setting up the dining area, restocking supplies.
Military Police Officer
Department of Defense - Marine Corps
Jacksonville
08.2017 - 06.2021
Monitored access control points to prevent unauthorized entry.
Conducted patrols to ensure safety and security of personnel.
Responded to emergencies, providing immediate assistance and support.
Trained and mentored junior officers in procedures and protocols.
Completed regular patrols of assigned areas within operations areas.