Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Kelly Williams

Montgomery

Summary

Dedicated and versatile student-veteran skilled in active listening and customer upselling. Proven ability to build client rapport and prioritize service, ensuring a positive experience that drives repeat business.

Overview

8
8
years of professional experience
3
3
Certifications

Work History

Project Manager

T. Williams Roofing
The Woodlands
01.2023 - 07.2025
  • Built rapport with clients to foster trust and gain referral opportunities.
  • Collaborated with team members to share insights about customer preferences and trends.
  • Adapted communication style to meet the diverse needs of various customer demographics.
  • Participated in training sessions to enhance sales techniques and product knowledge regularly.

Server

Rise n Dine
Wheeling
07.2021 - 01.2023
  • Provided excellent customer service to enhance dining experiences.
  • Took and processed customer orders accurately and efficiently.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Maintained cleanliness and organization of dining area and utensils.
  • Assisted in training new servers on restaurant protocols and service standards.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.

Military Police Officer

Department of Defense - Marine Corps
Jacksonville
08.2017 - 06.2021
  • Monitored access control points to prevent unauthorized entry.
  • Conducted patrols to ensure safety and security of personnel.
  • Responded to emergencies, providing immediate assistance and support.
  • Trained and mentored junior officers in procedures and protocols.
  • Completed regular patrols of assigned areas within operations areas.

Education

Bachelor of Science - Kinesiology

Sam Houston State University
Huntsville, Texas, TX
05-2028

Skills

  • Liquor, wine, and food service
  • Active listening
  • Positive and professional
  • Effective customer upselling
  • Service prioritization
  • Multitasking and organization

Certification

CPR 

References

References available upon request.

Timeline

Project Manager

T. Williams Roofing
01.2023 - 07.2025

Server

Rise n Dine
07.2021 - 01.2023

Military Police Officer

Department of Defense - Marine Corps
08.2017 - 06.2021

Bachelor of Science - Kinesiology

Sam Houston State University
Kelly Williams