Kelly Williamson
Broadview,IL
Summary
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients, can work independently. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Transdev Transportation
Glen Ellyn, IL
04.2022 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Upheld quality control policies and procedures to increase customer satisfaction.
Associate Team Leader
Block Advisors
Elmwood Park, IL
11.2021 - Current
- Support the Multi-Unit Team Leader, serving as the onsite point of contact for tax office associates and clients, ensuring quality, customer satisfaction
- Execute and hold all tax office associates accountable to SOP execution and client service experience
- Serve as point of contact for onsite escalated client service concerns
Sample Room Coordinator
Design Pac Inc
Melrose Park, IL
06.2017 - 08.2018
- Ensure sample information is current, in code and correctly labeled
- Create the inventory excel spreadsheets of all samples, order and ship samples as needed
- Maintain an organized sample area and collect samples for various projects and shipments.
Administrative Assistant
01.2011 - 08.2016
- Developed training documents, scripts, and marketing materials for school events, parent workshops and meetings
- Technology lab management and maintenance for the computer labs, including telecommunications, and data entry.
Education
Bachelor of Business Administration (B.B.A) -
Florida Institute of Technology
05.2012
Bachelor of Education (B. Ed) -
Knoxville College
05.1994
Skills
- Administrative Support
- Adobe Photoshop
- Adobe Illustrator
- Microsoft Office Suite
- Inbound and Outbound Calling
- Data Entry
- Complaint Resolution
- Appointment Scheduling
- Call Center Operations
- Staff Training
Timeline
Customer Service Representative
Transdev Transportation
04.2022 - Current
Associate Team Leader
Block Advisors
11.2021 - Current
Sample Room Coordinator
Design Pac Inc
06.2017 - 08.2018
Administrative Assistant
01.2011 - 08.2016
Bachelor of Business Administration (B.B.A) -
Florida Institute of Technology
Bachelor of Education (B. Ed) -
Knoxville College
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