Summary
Overview
Work History
Education
Skills
Timeline
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Franklin Wilson

HARRISBURG,PA

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

14
14
years of professional experience

Work History

Senior Director of Operations

Camp Curtin YMCA
08.2012 - 02.2023
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Analyzed business operations and implemented strategies to improve operational cohesiveness.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Achieved team goals through formalized training plans, coaching, and performance management.
  • Established and monitored quality assurance standards to achieve operational excellence.
  • Defined, implemented, and revised operational policies and guidelines.
  • Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Analyzed customer feedback and identified areas for improvement to drive business success.

Warehouse Material Handler

Department Of Defense
06.2009 - 07.2019
  • Observed safety procedures and practices to prevent injury.
  • Collaborated within team environment to coordinate and streamline warehouse processes.
  • Located materials and supplies by pulling and verifying items on production orders.
  • Maintained inventory by identifying, labeling and placing materials and supplies in stock.
  • Sorted materials for scanning to meet production goals.
  • Cleaned, sanitized and maintained equipment and storage areas to comply with health regulations and quality standards.
  • Leveraged forklift, hand truck or electric dolly to move or stack materials.
  • Loaded and unloaded items to move between storage shelves and vehicles.
  • Adhered to safety guidelines and regulations to reduce risk of damage or injury.

Education

GED -

International High School At Prospect Heights
Brooklyn, NY
10.1992

Skills

  • Overseeing Events
  • Organizational Structuring
  • Strategize Business Plans
  • Product Launching
  • Constructive Feedback
  • Project Supervision
  • Continuous Quality Improvement (CQI)
  • Personnel Recruitment
  • Social Media Platforms
  • Brand Awareness
  • Motivational Leadership
  • Crisis Communications

Timeline

Senior Director of Operations

Camp Curtin YMCA
08.2012 - 02.2023

Warehouse Material Handler

Department Of Defense
06.2009 - 07.2019

GED -

International High School At Prospect Heights

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Franklin Wilson