Kelly Wilson
Vallejo,CA
Summary
Results-driven professional in sales management, known for high productivity and efficient task completion. Skilled in strategic planning, customer relationship management, and team leadership. Excel in communication, negotiation, and problem-solving to achieve sales targets and business growth.professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities.
Overview
10
10
years of professional experience
Work History
Store Manager of Operations
Rent-A-Center NPS
Pittsburg, CA
03.2022 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Updated POS system with new products and promotional offers.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Prepared staff work schedules and assigned team members to specific duties.
- Maintained accurate records of employee performance reviews.
- Updated and maintained store signage and displays.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Organized promotional events to increase product awareness.
- Trained and mentored associates to teach daily tasks and procedures.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Recruited, trained and supervised new employees.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Implemented successful business strategies to increase revenue and target new markets.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Formed and sustained strategic relationships with clients.
- Established customer service standards and monitored staff compliance.
- Monitored employee performance and identified performance gaps for corrective action.
- Mitigated business risks by working closely with staff members and assessing performance.
- Delegated work to staff, setting priorities and goals.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Created weekly work schedules for store personnel.
- Monitored progress by establishing plans, budgets and measuring results.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Planned special promotions or discounts based on market trends.
- Resolved customer complaints in a timely manner.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Account Executive - Payables and Receivables
Calitho
Concord, CA
03.2020 - 03.2022
- Verified vendor invoices against purchase orders prior to processing payments.
- Reconciled computer reports with manually maintained ledgers.
- Provided support for Accounts Payable and Receivable staff when needed.
- Reduced financial discrepancies by verifying accounting statements.
- Processed vendor payments accurately and efficiently.
Credit Manager
Aarons Sale and Lease
San Pablo, CA
11.2015 - 04.2020
- Reviewed accounts for signs of fraud and non-payment issues.
- Collected overdue payments from customers using various methods such as phone calls, emails or letters.
- Led, trained, and supervised credit department staff, promoting a culture of high performance and accountability.
- Maintained accurate and up-to-date records of all credit transactions and decisions.
- Leveraged technology to improve the efficiency and accuracy of credit management processes.
- Evaluated customer applications for credit limits in accordance with established guidelines.
- Developed and implemented strategies for effective debt collection, reducing delinquencies.
- Developed and maintained relationships with customers to ensure prompt payments on accounts receivable.
- Submitted delinquent accounts to collections department or outside resources.
Leasing Agent Assistant
Raj Properties
Berkeley, CA
06.2015 - 10.2015
- Detailed application requirements and answered questions from prospective tenants.
- Managed customer relationships by providing exceptional service throughout the entire tenancy period.
- Responded promptly to tenant requests regarding maintenance issues or other concerns.
- Conducted background checks on applicants.
- Contacted and followed up with tenants on renewal notices.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Maintained accurate records of all rental agreements and lease renewals.
- Organized open house events to promote available properties.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Encouraged prospective tenants to fill out applications after property tours.
- Developed marketing materials such as flyers, brochures, and advertisements to advertise available properties.
- Prepared detailed budgets and financial reports for properties.
- Provided administrative support such as filing documents, preparing letters, and scheduling appointments for Leasing Agents.
- Received rent payments and tracked transactions in accounting software.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Ensured that all leases were signed properly according to company policies and procedures.
- Conducted informative and personalized tours, resulting in new leases.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Coordinated move-in and move-out activities with tenants including inspections of units before occupancy or after vacating.
- Checked rental eligibility by following company's verification process.
- Performed regular walkthroughs of vacant units to ensure they are ready for showings.
- Maintained accurate records of correspondence with and from tenants.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
Education
Surgical Technology - Surgery
Contra Costa Medical Career College
Antioch, CA12-2011
High School Diploma -
DELTA High School
Richmond01-2007
Skills
- Store maintenance
- Employee scheduling
- Store layout design
- Computer skills
- Merchandise planning
- Employee training
- E-commerce integration
- Point of sale systems
- Health and safety
- Recruitment and hiring
- Customer service
- Team development
- Sales expertise
- Store displays
- Multitasking and organization
- Staff supervision
- Bank deposit procedures
- Leading staff meetings
- Supply ordering
- Program administration
- Process improvements
- Retail inventory management
- Verbal and written communication
- Program implementation
References
References available upon request.
Timeline
Store Manager of Operations
Rent-A-Center NPS
03.2022 - Current
Account Executive - Payables and Receivables
Calitho
03.2020 - 03.2022
Credit Manager
Aarons Sale and Lease
11.2015 - 04.2020
Leasing Agent Assistant
Raj Properties
06.2015 - 10.2015
Surgical Technology - Surgery
Contra Costa Medical Career College
High School Diploma -
DELTA High School
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