Kelly Windham
Ontario,CA
Summary
Dynamic leader with a proven track record at Petsmart, excelling in team development and conflict resolution. Expert in recruitment and staff management, fostering a motivated workforce. Recognized for enhancing employee satisfaction and maintaining a safe environment, while delivering exceptional customer service and effective problem-solving skills.
Overview
28
28
years of professional experience
Work History
Petshotel Leader
Petsmart
Cerritos
07.2007 - Current
- Analyzed team weaknesses and applied resolution to help build a stronger team
- Responsible for interviewing and hiring associates.
- Delegated responsibilities to employees.
- Managed day-to-day tasks for a number of employees in hotel. Promoting and encouraging environment to boost employee satisfaction.
- Assessed employee competencies consistently, providing training as needed.
- Applied strong leadership and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated staff performance and provided coaching to address issues that may arise.
- Maintained overall safe work environment with employee training and enforcement of safety
- Addressed and resolved any issues raised by pet parents.
Sales Associate
The Workstation
Diamond Bar, CA
01.1997 - 04.2006
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
None - Veterinary Science
Mount San Antonio College.
Walnut, CADiploma -
Diamond Bar High School
Diamond Bar, CA07.1997
Skills
- Conflict resolution
- Motivating my team
- Managing incidents
- Recruitment and hiring
- Team leadership
- Coaching
- Attention to detail
- Customer service
- Decision-making
- Staff management
- Staff development
- Employee motivation
- Schedule development
- Verbal and written communication
- Coaching and mentoring
- Policy and procedure development
- Task delegation
- Employee development
- Excellent communication
- Teamwork and collaboration
- Multitasking
- Organizational skills
- Problem-solving
- Time management
- Reliability
Timeline
Petshotel Leader
Petsmart
07.2007 - Current
Sales Associate
The Workstation
01.1997 - 04.2006
None - Veterinary Science
Mount San Antonio College.
Diploma -
Diamond Bar High School