Kelly Woods
FAIRPORT ,NY
Summary
Results-driven Operations Coordinator with a focus on project management, process documentation, and team collaboration. Proven ability to enhance efficiency, engage customers, and mentor teams for optimal performance.
Overview
40
40
years of professional experience
3
3
Certifications
Work History
Operations Coordinator/Project Manager
Brite
Victor, NY
08.2011 - 07.2025
- Oversaw eight specialized network engineers to enhance team efficiency and workflow.
- Managed all project aspects, including planning, kickoff, implementation, and completion.
- Led project manager role for MSP onboardings, SOC onboardings, and Public Safety Hardware Implementations.
- Organized project planning meetings, preparing necessary materials for effective discussions.
- Communicated with vendors to ensure timely product and service delivery.
- Monitored project timelines and budgets to uphold financial accountability.
- Trained and mentored team members, improving performance across the board.
IT Systems Administrator
QCI Asset Management
Pittsford, NY
09.1999 - 08.2011
- Managed IT infrastructure, ensuring optimal performance and reliability.
- Monitored network performance, troubleshooting issues to minimize downtime.
- Provided technical support to staff, resolving hardware and software issues promptly.
- Trained new staff on IT systems and tools to promote effective usage.
- Provided technical support to users regarding hardware, software, and networking issues.
- Created user accounts with appropriate privileges in accordance with organizational policies.
- Maintained an inventory of all IT assets including hardware and software licenses.
IT Contractor
JTS Computer Services
Rochester , NY
01.1986 - 09.1999
- Drafted user manuals and guides for software applications, ensuring clarity and usability.
- Collaborated with engineers to obtain technical information for comprehensive documentation.
- Edited and reviewed documents for consistency, accuracy, and clarity.
- Assisted in creating online help content to enhance end-user experience.
- Worked across various companies specializing in mass communications, healthcare, and banking sectors.
Education
Elementary Education
St. Bonaventure University
Saint Bonaventure, NY05-1985
Skills
- Project management and IT infrastructure
- Workforce and resource management
- Customer engagement and satisfaction
- Leadership and conflict resolution
- Change adaptability
- Culture building
Certification
PMP - Certified Project Manager
Timeline
Operations Coordinator/Project Manager
Brite
08.2011 - 07.2025
IT Systems Administrator
QCI Asset Management
09.1999 - 08.2011
IT Contractor
JTS Computer Services
01.1986 - 09.1999
Elementary Education
St. Bonaventure University