KELLY YOUNG
Blackshear,GA
Summary
Results-driven professional with extensive experience in sales management and decision-making. Known for successfully managing daily operations and developing training programs that enhance service consistency and employee performance. Committed to delivering exceptional customer service while achieving business objectives.
Overview
12
12
years of professional experience
Work History
Owner/Operations Manager
Elite Detailing
2024.02 - Current
- Managed daily operations to ensure high-quality detailing services for diverse clientele.
- Developed and implemented training programs for new staff, enhancing service consistency.
- Oversaw inventory management, ensuring optimal stock levels of detailing supplies and equipment.
- Streamlined workflow processes to improve service efficiency and client satisfaction rates.
- Personally oversaw all sales and customer interactions.
Deputy Sheriff
Ware County Sheriff's Office
2022.02 - 2024.02
- Conducted proactive patrolling, ensuring public safety and crime deterrence within designated areas.
- Responded to emergency calls, assessed situations, and provided immediate assistance to citizens in need.
- Collaborated with local agencies to investigate incidents, gather evidence, and prepare detailed reports.
- Enforced laws and regulations consistently while maintaining community relations through effective communication strategies.
Deputy Sheriff
Pierce County Sheriff's Office
2021.06 - 2022.02
- Mentored junior deputies, fostering professional development and enhancing team performance during high-pressure situations.
- Developed training materials for new recruits, improving onboarding processes and operational readiness of personnel.
- Implemented crime prevention initiatives that increased community engagement and reduced local crime rates effectively.
- Analyzed incident data to identify trends, informing strategic decisions for resource allocation and patrol adjustments.
- Served warrants efficiently while maintaining strict adherence to legal guidelines and procedures.
- Coordinated with social services agencies like Child Protective Services or mental health specialists as required during specific incidents.
Deputy Sheriff
Ware County Sheriffs Office
2018.06 - 2021.06
- Handled high-pressure situations calmly and professionally, minimizing risks to public safety.
- Assessed potentially dangerous situations quickly; employed de-escalation techniques when needed to maintain peace.
- Collaborated with other law enforcement agencies for joint operations, resulting in improved efficiency and effectiveness.
- Assisted in the training of new deputies, sharing knowledge and experiences to help them excel in their roles.
- Enhanced public trust by providing professional and compassionate assistance during emergencies.
Funeral Assistant
Frye Funeral Home
2014.04 - 2018.06
- Assisted families in planning and coordinating funeral services with compassion and professionalism.
- Maintained meticulous records of service arrangements and client interactions to ensure accuracy.
- Supported preparation of deceased individuals for viewings, adhering to industry standards and protocols.
- Trained new staff on best practices for client interaction and service delivery procedures.
Education
GED -
Okefenokee Technical College
Waycross, GA2004-03
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Strategic planning
- Marketing
- Financial management
- Business administration
- Negotiation
- Sales leadership
- Employee development
- Product branding
- Sales management
- Sales strategy development
- Crisis management
- Profit and loss
- Customer service
- Decision-making
- Teamwork and collaboration
- Customer service management
- Effective leader
- Scheduling
- Quality assurance
Timeline
Owner/Operations Manager
Elite Detailing
2024.02 - Current
Deputy Sheriff
Ware County Sheriff's Office
2022.02 - 2024.02
Deputy Sheriff
Pierce County Sheriff's Office
2021.06 - 2022.02
Deputy Sheriff
Ware County Sheriffs Office
2018.06 - 2021.06
Funeral Assistant
Frye Funeral Home
2014.04 - 2018.06
GED -
Okefenokee Technical College
Professional References
Sam Gordon Ware County Sheriff's Office (912)282-9008
Jonathan Roundtree Frye Funeral Home (912)218-2333
Ernest Frye Frye Funeral Home (912)282-9439