KellyAnn Egbert
Herriman
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
6
6
years of professional experience
Work History
Personal Shopper
Walmart
Riverton
06.2025 - Current
- Accurately picked and organized customer orders
- Followed procedures and maintained order accountability
- Assisted customers professionally and resolved issues
Collections Specialist
Selene Finance
South Jordan
02.2024 - 09.2024
- Maintained accurate records in compliance with regulatory standards
- Handled sensitive and confidential information
- Followed detailed procedures and documented all actions precisely
- Communicated clearly with clients while remaining calm in high stress situations
Collections Specialist
Credit Corp Solutions
Draper
03.2023 - 08.2024
- Managed case files requiring accuracy and thorough documentation
- Adhered to compliance rules and internal policies at all times
- Reviewed and verified information to ensure data integrity
Customer Service Representative
TruHearing
Draper
08.2023 - 01.2024
- Scheduled medical appointments and coordinated services accurately
- Handled protected health information in compliance with privacy standards
- Maintained detailed, accurate records across multiple systems
- Communicated clearly and professionally with clients and providers
- Followed procedures and documentation requirements
Team Lead
Café Zupas
Sandy
07.2020 - 03.2022
- Enforced safety, cleanliness, and procedural standards
- Trained staff on policy compliance and correct documentation
Education
High School Diploma -
Summit Academy High School
Certification -
Phlebotomy Training Specialist
Skills
- Customer service
- Order processing
- Time management
- Team leadership
- Appointment scheduling
- Customer resolution
- Data accuracy
- Customer relationship management
- Case file management
- Team training
- Communication skills
- Problem solving
- Stress management
- Call escalation
- Live chat support
- Verbal and written communication
- De-escalation techniques
References
Upon Request
Timeline
Personal Shopper
Walmart
06.2025 - Current
Collections Specialist
Selene Finance
02.2024 - 09.2024
Customer Service Representative
TruHearing
08.2023 - 01.2024
Collections Specialist
Credit Corp Solutions
03.2023 - 08.2024
Team Lead
Café Zupas
07.2020 - 03.2022
High School Diploma -
Summit Academy High School
Certification -
Phlebotomy Training Specialist