KELLYANN GRIFFITH
Brooklyn,NY
Summary
Dynamic professional with a proven track record at JP Morgan Chase, excelling in customer service and financial product sales. Demonstrates strong analytical thinking and proficiency in Microsoft Office, enhancing operational efficiency. Adept at managing correspondence and fostering client relationships, consistently delivering exceptional results in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Case Worker
los/Heap
Manhattan, NY
04.2024 - 08.2026
- Supported Home Energy Assistance Program (HEAP), federally funded program that helps low-income homeowners and renters manage heating and cooling costs.
- Reviewed eligibility and benefit factors, including income, household size, primary heating source, and presence of household member under age 6, age 60 or older, or permanently disabled.
- Processed applications using WMS, HRA One Viewer, Equifax for employment verification, and Con Edison and National Grid for account information; reviewed approval decisions based on applicant income and household composition.
- Household size
- The primary heating source, and
- The presence of a household member who is under age 6, age 60 or older or permanently disabled.
- I processed applications by using WMS, HRA One Viewer, Equifax for employment verification, and access to Con Edison and National Grid for account information. All application processed based on the applicant income and household composition.
Bank Teller
JP Morgan Chase
Brooklyn, NY
12.2015 - 05.2019
- Welcomed customers and supported friendly, customer-focused branch experience.
- Opened and maintained checking, savings, and CD accounts.
- Handled cash accurately and kept balanced cash drawer through strong attention to detail.
- Supported customer questions about financial products, lines of credit, and account features.
- Protected assets and sensitive information through strict confidentiality and data management practices.
- Entered account transactions in financial software and reconciled daily data to balance totals.
- Reviewed documents for required signatures and verified customer identity for deposits and withdrawals.
- Promoted digital banking services by educating customers on mobile check deposit, statements, and online bill pay.
- Followed banking laws, regulations, security procedures, and operational guidelines.
Administrative Assistant
Macy's
Brooklyn, NY
05.2013 - 11.2015
- Supported development, implementation, and administration of departmental office systems and procedures.
- Screened incoming phone calls and emails, forwarding only highest-priority inquiries to executive leadership.
- Improved computer literacy across team through software training for colleagues.
- Helped coordinate conferences and hiring events by arranging catering, conference rooms, and support materials.
- Managed scheduling and staff coverage for confidential personal matters, relaying information accurately from senior staff.
Education
Some College (No Degree) -
Christ Church High School
Skills
- Product and service sales
- Analytical thinking and problem
- Manage correspondence
- Knowledgeable of Microsoft Office
Timeline
Case Worker
los/Heap
04.2024 - 08.2026
Bank Teller
JP Morgan Chase
12.2015 - 05.2019
Administrative Assistant
Macy's
05.2013 - 11.2015
Some College (No Degree) -
Christ Church High School