Summary
Overview
Work History
Education
Skills
Timeline
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KELLY DAWN MOTUFIU

Long Beach,CA

Summary

Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Overview

9
9
years of professional experience

Work History

Medical Techinician/Receptionist

Briggs Vision Group
02.2024 - 05.2025
  • Confirmed appointments, communicated with clients, and updated client records.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Assisted doctors in performing diagnostic tests and procedures to identify accurate treatment for patients.
  • Maintained a sterile work environment, adhering to strict safety guidelines for optimal patient care.
  • Performed routine maintenance on medical equipment, ensuring reliability and accuracy of test results.

Medical Receptionist/ Clerical Aide

Long Beach Health Dept.
01.2019 - 01.2024
  • Management of all front and back office activities in the Health Department’s HIV Care and Coordination Clinic
  • Oversee and coordinate patient activities during medical visits.
  • Verifies, processes, and tracks insurance eligibility for clinic patients and completes prior authorizations.
  • Lead huddle with Department regarding patient to ensure patient is on track
  • Maintain patient appointments ensuring and confirming they are able to come in
  • Triage phone calls for medical providers regarding patients
  • Provide education and disseminate information to clients.
  • Assist clients in completing required paperwork for clinic intake.
  • Screen patients and link them to various services including HIV medical care and support services.
  • Manage and support staff with supply ordering and travel related needs.

Paraprofessional Aide

Child Development Services
01.2016 - 05.2019
  • Perform clerical duties such as typing, filing, and tracking student progress
  • Assist with clerical tasks, correcting of student work and planning for next day
  • Inputting data for IEP students progress during school year
  • Support the development communication skills
  • Teach and model strategies on how to interact with the students with disabilities
  • Collaborate with teachers and oversee students to get more hands on attention
  • Walk around the classroom help students check for understanding and help students who are having trouble
  • Collaborate with teachers to create a plan for achieving academic and social benchmarks

Education

Medical Assistant Program -

UEI College Gardena
01.2019

HOSM - Health Occupations & Sports Medicine Program

Lakewood High School
01.2015

Skills

  • Experienced in office etiquette, QuickBooks (Invoicing), Microsoft Word, Excel
  • Excellent leadership, interpersonal, planning, and communication skills
  • Adaptable to any kind of situation, ambitious with a strong work ethic
  • Quick learner, articulate, flexible, and very dependable
  • Passionate about achieving a challenging position that benefited company growth
  • Highly skilled in multitasking, resource management and problem solving with an analytical approach

Timeline

Medical Techinician/Receptionist

Briggs Vision Group
02.2024 - 05.2025

Medical Receptionist/ Clerical Aide

Long Beach Health Dept.
01.2019 - 01.2024

Paraprofessional Aide

Child Development Services
01.2016 - 05.2019

HOSM - Health Occupations & Sports Medicine Program

Lakewood High School

Medical Assistant Program -

UEI College Gardena

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KELLY DAWN MOTUFIU