Summary
Overview
Work History
Education
Certification
Timeline
Generic

Kelly J. Krygowski

Lagrangeville,NY

Summary

Professional client management expert with solid experience in fostering strong client relationships and driving business growth. Skilled in client communication, project management, and solving complex problems, ensuring client satisfaction and loyalty. Dependable and responsive to evolving business needs, delivering consistent value and outcomes.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Client Manager

William A. Smith and Son Agency
08.2020 - Current
  • Experienced Insurance Client Manager with a focus on managing and growing a dedicated book of business for religious institutions and non-profit organizations.
  • Proven ability to build strong client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Skilled in providing tailored insurance solutions, ensuring comprehensive coverage for property, liability and specialized risks unique to religious institutions and non-profits.
  • Adept at coordinating with underwriters and negotiating renewals.
  • Proven track record of achieving high client retention and satisfaction through personalized support and strategic policy recommendations.

Customer Service Representative

Gerelli Insurance Agency
11.2018 - 08.2020
  • Dedicated and results-driven customer service representative with managing insurance needs for community associations including HOA's and condo associations.
  • Skilled in building and maintaining strong relationships with board members and property managers ensuring comprehensive risk management tailored to each associations unique requirements.
  • Adept in handling policy renewals, claims processing and providing proactive advise to mitigate risk.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Customer Service Representative

Jen Dunn State Farm Agency
09.2013 - 11.2018
  • Adept at managing a diverse portfolio of personal and commercial insurance clients, including auto, home, life and commerical policies.
  • Skilled in assessing client needs, explaining coverage options and providing tailored recommendations to meet their financial and risk management goals.
  • Strong expertise in policy renewals, claims support and resolving client concerns.
  • Known for fostering long-term client relationships, driving customer satisfaction and contributing to the growth of the agency through proactive account management and cross-selling opportunities.

Licensed Real Estate Agent

Berkshire Hathaway Homeservices Hudson Valley Properties
09.2006 - 10.2013

Branch Manager, Assistant Treasurer

Bank of New York
07.1989 - 08.1997

Education

BBA - Management With Concentration in Operations

Pace University
Pleasantville

Certification

  • Property and Casualty License - New York Department of Insurance.
  • Life, Accident and Health License-New York Department of Insurance

Timeline

Client Manager

William A. Smith and Son Agency
08.2020 - Current

Customer Service Representative

Gerelli Insurance Agency
11.2018 - 08.2020

Customer Service Representative

Jen Dunn State Farm Agency
09.2013 - 11.2018

Licensed Real Estate Agent

Berkshire Hathaway Homeservices Hudson Valley Properties
09.2006 - 10.2013

Branch Manager, Assistant Treasurer

Bank of New York
07.1989 - 08.1997

BBA - Management With Concentration in Operations

Pace University

Similar Profiles

CREATE PROFILE
Kelly J. Krygowski