Kellyjo Lundfelt
Lancaster,NY
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
2
2
years of post-secondary education
25
25
years of professional experience
Work History
Server
The Cheesecake Factory
Buffalo, NY
11.2021 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Managed food and beverage orders efficiently for diverse customer needs.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
Server
Olive Garden
Buffalo, NY
10.2018 - 11.2021
- Provided exceptional customer service in a fast-paced dining environment.
- Maintained cleanliness and organization of dining area throughout shifts.
- Processed payments accurately using point-of-sale systems.
Server
Sunny’s Restaurant & Lounge
Batavia, New York
04.2014 - 10.2018
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
Server
Red Osier
Stafford, New York
10.2012 - 04.2014
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Stocked service areas with supplies during slow periods.
- Implemented feedback from customers to improve service quality and menu offerings.
Server
Stafford Country Club
Stafford, New York
05.2001 - 10.2004
- Maintained cleanliness and organization of dining area at all times.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
Education
Associate of Science - Business Administration
Monroe Community College
Rochester, NY 08.2012 - 05.2014
Skills
- Customer service
- Food safety
- Menu knowledge
- Order management
Timeline
Server
The Cheesecake Factory
11.2021 - Current
Server
Olive Garden
10.2018 - 11.2021
Server
Sunny’s Restaurant & Lounge
04.2014 - 10.2018
Server
Red Osier
10.2012 - 04.2014
Associate of Science - Business Administration
Monroe Community College
08.2012 - 05.2014
Server
Stafford Country Club
05.2001 - 10.2004