KELLY JO SMITH
Meridian,Idaho
Summary
Results-oriented sales consultant with over 30 years of experience producing outstanding results and strong revenue growth for growing trucking industry. Successful closing sales quickly and securing repeat business. Motivated and respected professional with excellent communication and negotiation skills.
Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organized, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drive customer loyalty by providing friendly and skilled support.
Overview
14
14
years of professional experience
Work History
Outside Sales Associate
Northwest Equipment Sales
Boise, ID
08.2021 - Current
- Established new accounts through cold calling and personal visits to potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Contacted new and existing customers averaging 10-20 customer site visits daily to discuss ways to meet needs through specific products and services.
- Maintained relevance and fluency on company offerings and industry trends.
Parts Sales
Aftermarket, Rush Truck Center, Idaho
Boise, Idaho
01.2021 - 07.2021
- Self taught Corridor, Order Management software, experience with Outlook, Microsoft Office Suite, SAP, and industry specific software.
- Work with little to no supervision. Process and follow orders from start to finish.
- Brought on new customers while increasing sales from current customers.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Partnered with managers to implement operational enhancements for paperwork processing.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
OTC Sales
Western Aircraft
Boise, Idaho
04.2019 - 12.2020
- Customer oriented Sales position with experience in supply chain management in Aviation industry.
- Trained in Logistics management.
- Acquired Airport security so as to run parts to have them shipped out
- Inside sales, trained in HAZMAT procedures, shipping and disposal of HAZMAT classified items.
- Extensive AOG problem solving including procurement of needed parts and arranging logistics for pickup and delivery of high priority parts.
- Work with dynamic team of professionals providing world class service to growing customer base.
- Provide 50-60 quotes via phone and email daily, answer questions and close sales.
- De-escalate customer issues as needed.
- Provided input to assist in procedural changes to make sales process run more efficient.
- Do market research to gain knowledge of competition and to stay on top of industry changes.
- Gained knowledge in PC-6, PC-7, and PC-9 platforms.
- Worked with multiple suppliers including but not limited to Pilatus, Textron, Boeing, Dassault Falcon, Embraer to supply arts needed for customers and for maintenance shop.
- Engaged with customers to effectively build rapport and lasting relationships.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
Distribution Manager
Treasure Valley Distribution, LLC
Meridian, Idaho
01.2017 - 01.2019
- Customer Service Management experience including problem solving, deescalating process and customer and employee relations.
- Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers.
- Calculate costs of materials, overhead and other expenses, based on estimates, quotations and price list.
- Proactively identified and solved complex strategy problems that impacted business direction.
- Drove client retention by delivering exceptional customer service.
- Monitored inventory levels of products and materials in warehouses to ensure accuracy.
- Developed and implemented plans for storage and distribution activities that emphasize technological solutions for sustainability, including investments in eco-friendly containers, dynamic distribution networks and warehouse renovations.
- Coordinated with freight forwarders to expedite international shipments.
- Conducted research on logistics operations, including literature reviews, interviews and site visits.
- Evaluated operational records and made scheduling adjustments to maximize efficiency.
- Hired, trained and evaluated 60 carriers to meet department targets while maintaining 180 plus carriers on daily basis.
Distribution Manager
Global
Las Vegas, NV
10.2015 - 01.2017
- Supervised activities of workers engaged in receiving, storing, testing and shipping products to ensure operational efficiency.
- Coordinated with freight forwarders to expedite international shipments.
- Conducted research on logistics operations, including literature reviews, interviews and site visits.
- Oversaw scheduling for day-to-day activities of 120 independent contractors
- Negotiated contracts with outside providers to minimize costs to company and customers.
- Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely and with 0% incident rate.
Account Manager
Grasmick Produce Co
Garden City, ID
05.2008 - 02.2015
- Performed frequent customer visits to maintain positive and productive relationships.
- Took 50-60 daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts.
- Increased revenue by obtaining and securing new accounts, while providing value-added services.
- Retained and ensured proper handling and care of 1000 existing client accounts.
- Maintained strong understanding of competitors, their offerings and their presence in assigned territory.
- Establish contracts, including pricing structures and service terms.
- Communicated with customers immediately to determine resolution before problem escalated.
- Load and unload trucks, throw freight.
- Worked extensively with Idaho schools and contracts from bid point to fruition.
Office Administrator
Idaho Precast
Nampa, Idaho
01.2013 - 01.2014
- Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
- Coordinated schedules, administrative functions, and quality assurance and process improvements.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Supported CEO in managing operational workflow.
- Received and screened high volume of internal and external communications, including email and mail and approx. 50 incoming calls daily.
Education
High School Diploma -
Potlatch Jr-Sr. High School
Potlatch, ID05.1981
Some College (No Degree) - General Business And Accounting
College of Western Idaho
Nampa, IDSome College (No Degree) - Business Management/Communications
Boise State University
Boise, IDSkills
- Strategic account development
- Energetic and driven
- Resolution-oriented
- Relationship cultivation
- Solutions-based sales
- Client Relationship Development
- Customer focused-service
- Client account management
- Persuasive negotiator
- Lead Generation
- CRM and Salesforce proficiency
- Motivated team player
- Enthusiastic and friendly
Timeline
Outside Sales Associate
Northwest Equipment Sales
08.2021 - Current
Parts Sales
Aftermarket, Rush Truck Center, Idaho
01.2021 - 07.2021
OTC Sales
Western Aircraft
04.2019 - 12.2020
Distribution Manager
Treasure Valley Distribution, LLC
01.2017 - 01.2019
Distribution Manager
Global
10.2015 - 01.2017
Office Administrator
Idaho Precast
01.2013 - 01.2014
Account Manager
Grasmick Produce Co
05.2008 - 02.2015
High School Diploma -
Potlatch Jr-Sr. High School
Some College (No Degree) - General Business And Accounting
College of Western Idaho
Some College (No Degree) - Business Management/Communications
Boise State University