Dynamic tax professional with a proven track record at H&R Block, excelling in fast-paced environments. Known for exceptional problem-solving and critical thinking skills, I foster teamwork and collaboration while delivering outstanding customer service. Committed to continuous improvement, I effectively manage time and adapt to new challenges, ensuring successful outcomes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Tax Specialist
HR Block
01.2017 - Current
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Worked flexible hours across night, weekend, and holiday shifts.
Managed time efficiently in order to complete all tasks within deadlines.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Strengthened communication skills through regular interactions with others.
Learned and adapted quickly to new technology and software applications.
Proved successful working within tight deadlines and a fast-paced environment.
Demonstrated strong organizational and time management skills while managing multiple projects.
Developed and maintained courteous and effective working relationships.
Substitute Teacher, K-12
Southwestern City School District
09.2010 - 05.2015
Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Supervised lunchroom and recess activities.
Maintained day-to-day classroom management and discipline to promote learning initiatives.
Developed and implemented behavior management plans for students with challenging behavior.
Developed creative instructional strategies to keep students engaged and motivated.
Monitored student behavior and administered discipline as needed.
Enforced school and class rules to maintain order in classroom.
Followed lesson plans designed by absent teachers.
Provided one-on-one tutoring sessions for struggling students, helping them improve academic performance and gain confidence in their abilities.
Help Desk Technician & Desktop Support Technician at Mount Vernon Nazarene UniversityHelp Desk Technician & Desktop Support Technician at Mount Vernon Nazarene University