Kelly Woods
Tunnel Hill,GA
Summary
Dedicated customer service representative with strong communication skills and expertise in order processing. Proven ability to enhance customer satisfaction through effective relationship management.
Overview
11
11
years of professional experience
Work History
Customer Service Representative, SR
Binswanger Glass Co.
Chattanooga, Tennessee
06.2021 - Current
- Answered customer inquiries and provided accurate information on products and services.
- Provided prompt customer service to resolve complaints in a timely manner.
- Cultivated strong customer relationships through personalized assistance, fostering loyalty and repeat business.
- Assisted customers with product questions, clarifying item features to enhance understanding.
- Guided customers through product features and benefits during consultations.
- Processed orders and managed returns through company software.
- Collaborated with team members to refine customer service procedures, aiming for improved customer satisfaction.
- Kept accurate records of customer interactions for quality checks.
Employee Training Coordinator
Cracker Barrell Old Country Store
Ringgold, Georgia
03.2016 - 06.2021
- Helped create and deliver training programs for new restaurant employees.
- Facilitated onboarding process for new employees to ensure smooth transitions into roles.
- Led new employee orientation covering policies, culture, and company goals.
- Worked with management to identify training needs and skill gaps across the team.
- Reviewed training results through participant feedback and assessments.
- Analyzed post-training assessments to evaluate program effectiveness and identify improvement areas.
- Kept accurate records of employee training progress and certification status.
- Trained new servers on menu knowledge and service standards.
- Followed applicable laws, including equal employment opportunity rule.
- Resolved customer complaints by actively listening and providing solutions with professionalism and empathy.
- Stayed current on menu items and daily specials for better recommendations.
- Supported team members during busy shifts to keep operations running smoothly.
Education
Some College (No Degree) - Computer Science
University of Georgia
GASkills
- Customer relationship management
- Customer inquiries
- Order processing
- Attention to detail
- Attention to detail
- Communication techniques
- Attention to detail
Timeline
Customer Service Representative, SR
Binswanger Glass Co.
06.2021 - Current
Employee Training Coordinator
Cracker Barrell Old Country Store
03.2016 - 06.2021
Some College (No Degree) - Computer Science
University of Georgia