Kelmarah Whitehorn
Elkhorn,NE
Summary
Dynamic and detail-oriented professional with a proven track record at Firebirds Wood Fired Grill, excelling in customer service and complaint resolution. Strong multitasking abilities and a commitment to cleanliness standards led to improved customer satisfaction and repeat business. Adept at training teams and fostering collaboration to achieve sales goals.
Overview
4
4
years of professional experience
Work History
To-Go Server
Firebirds Wood Fired Grill
05.2025 - Current
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
- Assisted customers with special requests and dietary concerns, ensuring their needs were met while adhering to company guidelines.
- Accurately completed end-of-day financial tasks worth over $Amount of cash and card transactions daily.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
Receptionist
Shadow Ridge Dental
10.2024 - 05.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Sterilization Technician
Shadow Ridge Dental
10.2024 - 05.2025
- Performed thorough inspections of instruments for damage or contamination before releasing them for use in surgical procedures.
- Sterilized and disinfected dental instruments to prevent growth of bacteria on instruments and surfaces, using American Dental Association protocols.
- Prepared trays with standard dental instruments to promote quick turnover from one patient to next.
- Reduced risks of infection by consistently maintaining a clean and sterile work environment.
- Collaborated effectively with fellow team members to ensure efficient completion of daily tasks and responsibilities.
- Promoted workplace safety through active participation in training programs and implementation of recommended practices within the department.
Barista Shift Supervisor
Scooters Coffee Shop
11.2021 - 05.2025
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
- Assisted customers with special requests and dietary concerns, ensuring their needs were met while adhering to company guidelines.
- Accurately completed end-of-day financial tasks worth over $Amount of cash and card transactions daily.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
Education
Elkhorn South High School
Elkhorn, NE05.2025
Skills
- Strong multitasking
- Quick learner
- Sense of urgency
- Adaptable mindset
- Phone etiquette
- Memory retention
- Cleanliness standards
- Point of sale systems
- Goal oriented
- Collaboration
Accomplishments
NHS
Timeline
To-Go Server
Firebirds Wood Fired Grill
05.2025 - Current
Receptionist
Shadow Ridge Dental
10.2024 - 05.2025
Sterilization Technician
Shadow Ridge Dental
10.2024 - 05.2025
Barista Shift Supervisor
Scooters Coffee Shop
11.2021 - 05.2025
Elkhorn South High School