Summary
Overview
Work History
Education
Skills
Timeline
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Kelnesha Anderson

Covington,GA

Summary

A dedicated and enthusiastic individual seeking an entry level position as a Security Analyst, where I'll be able to utilize my academic background in cybersecurity and passion for technology to contribute to the protection of sensitive information and prevention of security breaches. Eager to apply analytical skills and attention to detail in a professional environment, while continuously learning and growing within the field of cybersecuirty.

Overview

6
6
years of professional experience

Work History

Product Support Technician

Scientific Games
05.2021 - Current
  • Researched and identified solutions to technical problems.
  • Developed and implemented preventive maintenance procedures.
  • Responded to customer inquiries and provided technical assistance over phone.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Side-By New Hire Training.

Customer Service Representative

Dekalb County Sanitation
04.2020 - 01.2021
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Assist residents with paying bills and setting up service.

Chat Advisor

Apple
10.2018 - 05.2019
  • Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
  • Worked closely with each customer to carefully resolve issues within timely fashion.
  • Responded to customer inquiries and provided accurate information about products and services via live chat.
  • Developed exemplary writing skills through continued correspondence with upwards of 70 customers per day.

Education

Certification - Cybersecurity BootCamp

Digital Crafts
Atlanta
03.2024

Skills

  • Network Troubleshooting
  • Incident Management
  • Remote Support
  • Intrusion Detection
  • Vulnerability Assessment
  • Data Encryption
  • Linux Fundamentals
  • Wireshark
  • Nmap

Timeline

Product Support Technician

Scientific Games
05.2021 - Current

Customer Service Representative

Dekalb County Sanitation
04.2020 - 01.2021

Chat Advisor

Apple
10.2018 - 05.2019

Certification - Cybersecurity BootCamp

Digital Crafts
Kelnesha Anderson