KELSE LEE
Assistant Branch Manager
Summary
Highly motivated associate with over ten years of extensive customer service and sales experience. Expertise in developing and implementing new tactics. Enthusiastic, dedicated employee with high integrity, strong work ethic, and excellent leadership skills. Committed to accomplishing deadlines, dependable, and multitasked oriented. Recognized for being reliable, resourceful and performance driven.
Overview
11
11
years of professional experience
Work History
Assistant Branch Manager
Enterprise EHI Holdings
Sugarland/ Missouri City, Texas
02.2022 - Current
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Coached and developed branch staff by offering constructive feedback and sales training opportunities.
- Generated financial and operational reports to assist management with business strategy.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments.
- Forecasted trends and recommended improvements based on financial risk analyses.
Managerial Assistant
Enterprise Rent-A-Car
Katy, TX
01.2022 - 02.2022
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
- Planned and implemented team projects to accomplish objectives.
- Reviewed financial accounts for accuracy and resolved discrepancies.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Partnered with a sales leader to increase volume and to make sure each ticket was maximized
Market Manager
Pappadeaux Seafood Kitchen
Conroe , Texas
02.2013 - 02.2020
- Provide superior service by using my knowledge of products.
- Attention to detail and ability to multi-task in a fast paced, guest-driven environment.
- Exhibit positivity, patience, attentiveness and flexibility during times of high-volume.
- Effectively listen, clarify, and understand guests concerns and issues.
- Routinely support other areas of the restaurant as requested, including training and developing of new and current employees.
- Made strategic and successful decisions by documenting and tracking sales activities with POS software.
System Designer
Magnolia Design Center
The Woodlands, TX
08.2019 - 12.2019
- Collaborated with clients to determine project specifications and scope.
- Developed network and system architecture according to business needs.
- Improved business productivity for clients by 8.5% by re-engineering and designing infrastructures.
- Reviewed clients' overall app and infrastructure estate, business priorities and success criteria to design transformation plans.
- Provided technical leadership to team members during system design.
- Applied hardware engineering and software design theories to develop appropriate interfaces.
Paraprofessional Assistant
Gray Elementary
Houston, TX
08.2016 - 12.2018
- Oversaw 30 groups of students at school and off-site locations, maintaining optimal safety, and security.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Collaborated with parents and guardians to increase support and provide best learning environment.
Education
Bachelor of Business Administration - Personal Finance
Southern New Hampshire University
01.2019 - 2021.05
A.A - Business Management
Lone Star College
Montgomery, TXAccomplishments
- Four-time growth champion, exceeding the growth goal of 15% for a quarter.
- Three-time “Heavy Hitters” sales and service award.
- Two-time Enterprise champion amongst Houston and the surrounding cities.
- One-time overall MVP
- Improved employee satisfaction to (93%) and reduced employee turnover [0]%.
Timeline
Assistant Branch Manager
Enterprise EHI Holdings
02.2022 - Current
Managerial Assistant
Enterprise Rent-A-Car
01.2022 - 02.2022
System Designer
Magnolia Design Center
08.2019 - 12.2019
Bachelor of Business Administration - Personal Finance
Southern New Hampshire University
01.2019 - 2021.05
Paraprofessional Assistant
Gray Elementary
08.2016 - 12.2018
Market Manager
Pappadeaux Seafood Kitchen
02.2013 - 02.2020
A.A - Business Management
Lone Star College
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