Kelsea Daniels

Achieved high levels of customer satisfaction by delivering exceptional service to Corporate Partners and Credit Union Members. Successfully implemented projects including branch, mobile, teller, ATM/ITM, share draft, and X9 services. Resolved scanner issues and conducted comprehensive research on missing items and batches. Established a OneNote resource that streamlined training and reporting processes for the team. Enhanced new hire onboarding by providing clear guidance on daily operations and implementation protocols.

• Provided effective customer service to Corporate Partners and Credit Union Members, enhancing client satisfaction and loyalty
• Implemented projects such as Branch, Mobile, Teller, ATM/ITM, Share Draft, and X9 services, improving operational efficiency and service delivery
• Assisted with scanner issues and conducted background research on missing items and batches, resolving technical problems and ensuring data accuracy
• Created a OneNote used across the team for training items as well as important procedures and processes for reporting.
• Trained new hires on day-to-day procedures and how to start and end implementations effectively.

Achieved seamless onboarding of new hires through the development of effective training materials for monthly sessions. Drove operational excellence by managing a team of over 10 partners to ensure daily activities ran efficiently. Enhanced new hire engagement by providing targeted education before team assignments. Championed location and team meetings to promote communication. Elevated new hire performance through weekly one-on-one sessions focused on contact management and quality audits within SAP.

• Developed and delivered comprehensive training materials for new hire training classes each month, resulting in improved onboarding efficiency
• Managed a team of over 10 partners, ensuring smooth daily operations and enhancing team productivity
• Educated new hires on engagement strategies, increasing their readiness for permanent team placement
• Conducted location and team meetings, fostering communication and collaboration among team members
• Held weekly one-on-one sessions with new hires to enhance their contact skills and conducted quality audits using SAP, leading to improved process adherence

Achieved a consistent accounts receivable rate of 5% or lower through effective management of assigned accounting clerk. Increased customer engagement by contacting clients regarding current and overdue invoices via calls and emails. Reduced unapplied funds on accounts to 2% or lower through strategic oversight. Met and exceeded KPIs by averaging 55 to 65 contacts and 15 outbound calls monthly. Enhanced partner onboarding by delivering six weeks of comprehensive training as a CART partner.

• Oversaw an accounting clerk and maintained accounts receivable at 5% or lower, ensuring efficient financial operations
• Contacted customers via calls and emails for current and past due invoices, improving payment timeliness
• Managed unapplied funds to remain at 2% or lower, enhancing account accuracy and financial reporting
• Achieved KPIs by averaging 55 to 65 contacts and 15 outbound calls per month, contributing to improved customer relations
• Provided six weeks of training to new partners as a CART partner, enhancing team readiness and performance

Achieved consistent high sales figures through effective management of front desk operations. Cultivated a positive guest experience that led to increased customer satisfaction. Streamlined employee scheduling to improve operational efficiency.

• Managed front desk operations and staff, leading to improved efficiency and enhanced customer service
• Scheduled employees to optimize workflow and ensure positive guest experiences, resulting in increased customer satisfaction
• Consistent high number of sales throughout each month.

Achieved high guest satisfaction by effectively managing front desk operations and staff. Enhanced employee performance through comprehensive training and efficient scheduling. Maintained operational excellence as acting manager, ensuring smooth store operations. Increased guest numbers and sales through successful marketing event initiatives. Consistently drove high sales figures month after month. Boosted brand engagement by managing and curating Instagram content. Strengthened community presence by organizing impactful events and partnerships in Dallas.

• Managed front desk operations and staff, improving customer service efficiency and satisfaction
• Trained and scheduled employees, enhancing team productivity and ensuring a positive guest experience
• Ran the store as acting manager during the manager's absence, maintaining smooth operations and customer satisfaction
• Assisted in creating marketing event ideas, leading to increased guest visits and sales
• Achieved consistently high sales each month by implementing effective sales strategies
• Managed the Instagram account by posting stories and posts, increasing brand visibility and engagement
• Kept the fitness community in the Dallas area connected with Glow by creating events and partnerships, enhancing community engagement and brand loyalty

Achieved high guest satisfaction through effective management of front desk operations and staff. Drove training and scheduling initiatives that enhanced team performance. Recognized for consistently exceeding sales quotas and maintaining strong customer package sales.

• Managed front desk operations and staff, leading to improved customer service and streamlined processes
• Trained staff and managed scheduling and payroll, resulting in enhanced guest satisfaction and efficient operations
• Maintained high reservations and customer package sales, contributing to increased revenue and customer retention
• Received monthly bonuses for running a front desk that continually kept up sales quotas.
• Handled all store managerial duties in the absence of the store manager, ensuring smooth operations and continuity