Kelsea Strzelecki-Davis
East Lansing,MI
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
Veterinary Receptionist
Frontier Veterinary Clinic & Pet Salon
04.2024 - Current
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
- Contributed to positive work environment through excellent teamwork and collaboration with staff members.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
Dog Sitter
Self Employed
05.2017 - Current
- Followed pet care instructions, dietary needs, and medication regimens.
- Maintained a clean and organized work space for all pet sitting tasks, including cleaning up after dogs during visits or overnight stays.
- Enhanced clients'' satisfaction by providing attentive and personalized care for their dogs.
- Contributed to clients'' peace of mind by sending regular updates on their pets, including photos and videos.
- Offered additional support services like house-sitting and plant care when requested by clients, adding value to their overall experience.
- Developed strong relationships with clients, earning referrals and positive testimonials from satisfied pet owners.
Babysitter
Self
05.2014 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
Server
Snappers on the Water
05.2022 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Ice Cream Scooper
NORTHSHORE MARKET
05.2020 - 09.2020
- Maintained cleanliness of the store through sweeping, mopping, and sanitizing workstations for an enjoyable environment.
- Managed time effectively during peak periods to provide fast service without compromising product quality or presentation.
- Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
- Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
- Provided exceptional customer care through active listening skills and addressing concerns promptly.
Education
No Degree - Duel Enrollment
University of Michigan - Flint
Flint, MIBachelor of Science - Animal Science (Pre-Vet)
Michigan State University
East Lansing, MI05.2026
High School Diploma -
Byron Area High School
Byron, MI05.2023
Skills
- Teamwork and Collaboration
- Telephone Etiquette
- Medical Recordkeeping
- Prioritization
- Customer Service
- Attention to Detail
- Effective Multitasking
- Compassionate Care
- Empathy for Animals
- Medication Dispensing
Timeline
Veterinary Receptionist
Frontier Veterinary Clinic & Pet Salon
04.2024 - Current
Server
Snappers on the Water
05.2022 - 07.2024
Ice Cream Scooper
NORTHSHORE MARKET
05.2020 - 09.2020
Dog Sitter
Self Employed
05.2017 - Current
Babysitter
Self
05.2014 - Current
No Degree - Duel Enrollment
University of Michigan - Flint
Bachelor of Science - Animal Science (Pre-Vet)
Michigan State University
High School Diploma -
Byron Area High School
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