Kelsea Swint
Mesa,AZ
Summary
Highly motivated individual with extensive customer service and sales experience. Outgoing sales professional with a track record of driving increased revenue, improving buying experience, and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
2
2
years of professional experience
Work History
Sales Associate
Designer Shoe Wearhouse
Virginia Beach, VA
03.2019 - 06.2021
- Built relationships with customers to encourage repeat business.
- Maintained up-to-date knowledge of store merchandise and policies.
- Responsible for gaining new VIP reward members and maintaining 90% for each day.
- Trained new employees.
- Tasked with taking on manager duties when managers were unavailable.
- Assisted managers with the opening and closing of the store.
- Communicated with other store locations.
- Handled deliveries, and shipments within the store.
Front Desk Attendant
Marriott Hotel
Virginia Beach, VA
09.2019 - 05.2021
- Communicated effectively with other departments to ensure timely delivery of services.
- Managed customer complaints and rectified issues to complete satisfaction.
- Ensured privacy and confidentiality of guests' personal information.
- Responded promptly to emails and phone calls from customers seeking assistance.
- Provided detailed end-of-shift reports.
- Assisted the General Manager with creating new marketing strategies.
- Answered phone calls and directed messages as needed.
- Identified opportunities to upsell and promote hotel amenities to increase revenue.
Education
Bachelor of Science - Business Management
George Mason University
12-2024
Associate of Science - Business Administration
Tidewater Community College
Skills
- Microsoft
- Excel
- PowerPoint
- Outlook
- Zoom
- Adobe
- Relationship Building
- Problem-Solving
- Conflict Resolution
- Business Development
- Customer Engagement
- Brand And Product Knowledge
Timeline
Front Desk Attendant
Marriott Hotel
09.2019 - 05.2021
Sales Associate
Designer Shoe Wearhouse
03.2019 - 06.2021
Bachelor of Science - Business Management
George Mason University
Associate of Science - Business Administration
Tidewater Community College
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