Kelsee Norton

• Manage daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Manage inventory control, cash control, and store opening and closing procedures.
• Address customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Manage store employees successfully in fast-paced environment through proactive communication and positive feedback.

• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
• Implemented operational strategies and effectively built customer and employee loyalty.

Led team of 25 associates in a $4 million small box store located in Mall of America

• Addressed and resolved strategy issues to support management and guide business direction.
• Staffed and opened two new locations for the company
• Trained and promoted previous associates and shift leads to assistant manager positions
• Provided excellent customer service, promoting customer loyalty and increasing customer satisfaction rates.
• Exceeded previous year UPT and ADS through driving sales
• Able to reduce shrink from 4% to 2% in 6 months resulting in $30k profit

Led a team of 8 associates in a $4 million store location

• Led store performance through core values

• Coaching and development of entire store team

• Led overall appearance and presentation of the brand

• Drove profitable sales growth through operational efficiencies and talent development of store team 

• Created an effective store schedule 

• Selected, hired, and trained top talent

• Ran overall shipment process 

•  Drove profitable sales growth by managing execution of signage, marketing, and replenishment 

•  Ensured back of house standards were maintanied

• Planned and executed company merchandising direction for department 

• Trained associates on product knowledge for specific department 

• Drove profitable sales based on merchandising principles and financial analysis