Kelseigh Morton
Kansas City,MO
Summary
Passionate about perpetuating company values through impeccable work ethic and drive. Top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Billing Specialist
DH Pace Corporate
Olathe, KS
03.2021 - 06.2023
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Worked with multiple departments to check proper billing information.
- Processed and verified invoices to secure accuracy of billing information.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Responded to customer concerns and questions on daily basis.
- Collaborated with customers to resolve disputes.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Managed over 50 customer accounts daily
Administrative Assistant
D.H. Pace - Overhead Door Of Kansas City
Olathe, KS
08.2018 - 03.2021
- Deliver excellent customer service whilst continually growing business
- Quote repairs/New installations
- Create invoices that meet customer needs
- Provide backup and support to departmental functions
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed over 50 customer accounts daily, as well as a high influx of phone calls from potential customers.
Merchandise Team Member
Target
Olathe, KS
10.2019 - 07.2020
- Greet and help guests with their shopping
- Stock and organize merchandise on the shelves
- Ensure merchandise inventories are correct
- Help front end staff with running registers
- Assist in closing duties and prepare the store for the next day of business.
- Kept work areas neat, clean and free from debris.
- Followed orders precisely for correct items, sizes and quantities.
- Interacted with guests in friendly and knowledgeable way.
Member Service Representative
Planet Fitness
Mission, KS
06.2016 - 08.2018
- Handle all customer service related requirements including, but not limited to: Check gym members into the system
- Explain gym policy and fees to prospective members
- Take prospective members on gym facility tours and answer any of their questions
- Continuously assist in maintaining the cleanliness of the club and gym equipment
- Facilitate any necessary updates to member accounts upon request
- Respond to any member questions/concerns in the utmost timely and professional manner
- Assist in maintaining a high overall CSI score for the club
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Associate
Family Video
Independence, MO
11.2015 - 02.2016
- Assisted in maintaining maximum CSI scores for the store as a whole
- Responsible for assisting in maintaining the overall cleanliness and appeal of the store
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Informed customers about special promotions and provided detailed information for various products.
Education
High School Diploma -
Penn Foster Online High School
Scranton2014
undefined
William Chrisman High School
Independence, MO2013
Skills
- Leadership - Confidence - Goal-Oriented - Communication - Analytical
- Strong Work Ethic - Conflict Management/Resolution - Creative
- Thinking - Competitive - Computer Knowledge - Problem-Solving Skills -
- Active Listener - Cognitive - Detail Oriented - Friendly, Personable
- Outgoing, Interactive and Entertaining
- Customer Retention Strategies
- Understanding Customer Needs
Timeline
Billing Specialist
DH Pace Corporate
03.2021 - 06.2023
Merchandise Team Member
Target
10.2019 - 07.2020
Administrative Assistant
D.H. Pace - Overhead Door Of Kansas City
08.2018 - 03.2021
Member Service Representative
Planet Fitness
06.2016 - 08.2018
Customer Service Associate
Family Video
11.2015 - 02.2016
High School Diploma -
Penn Foster Online High School
undefined
William Chrisman High School