Kelseigh Morton
Kansas City,MO
Summary
Passionate about perpetuating company values through impeccable work ethic and drive. Top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Billing Specialist
DH Pace Corporate
03.2021 - 06.2023
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Worked with multiple departments to check proper billing information.
- Processed and verified invoices to secure accuracy of billing information.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Responded to customer concerns and questions on daily basis.
- Collaborated with customers to resolve disputes.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Managed over 50 customer accounts daily
Administrative Assistant
D.H. Pace - Overhead Door Of Kansas City
08.2018 - 03.2021
- Deliver excellent customer service whilst continually growing business
- Quote repairs/New installations
- Create invoices that meet customer needs
- Provide backup and support to departmental functions
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed over 50 customer accounts daily, as well as a high influx of phone calls from potential customers.
Merchandise Team Member
Target
10.2019 - 07.2020
- Greet and help guests with their shopping
- Stock and organize merchandise on the shelves
- Ensure merchandise inventories are correct
- Help front end staff with running registers
- Assist in closing duties and prepare the store for the next day of business.
- Kept work areas neat, clean and free from debris.
- Followed orders precisely for correct items, sizes and quantities.
- Interacted with guests in friendly and knowledgeable way.
Member Service Representative
Planet Fitness
06.2016 - 08.2018
- Handle all customer service related requirements including, but not limited to: Check gym members into the system
- Explain gym policy and fees to prospective members
- Take prospective members on gym facility tours and answer any of their questions
- Continuously assist in maintaining the cleanliness of the club and gym equipment
- Facilitate any necessary updates to member accounts upon request
- Respond to any member questions/concerns in the utmost timely and professional manner
- Assist in maintaining a high overall CSI score for the club
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Associate
Family Video
11.2015 - 02.2016
- Assisted in maintaining maximum CSI scores for the store as a whole
- Responsible for assisting in maintaining the overall cleanliness and appeal of the store
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Informed customers about special promotions and provided detailed information for various products.
Education
High School Diploma -
Penn Foster Online High School
Scranton2014
undefined
William Chrisman High School
Independence, MO2013
Skills
- Leadership - Confidence - Goal-Oriented - Communication - Analytical
- Strong Work Ethic - Conflict Management/Resolution - Creative
- Thinking - Competitive - Computer Knowledge - Problem-Solving Skills -
- Active Listener - Cognitive - Detail Oriented - Friendly, Personable
- Outgoing, Interactive and Entertaining
- Customer Retention Strategies
- Understanding Customer Needs
Timeline
Billing Specialist
DH Pace Corporate
03.2021 - 06.2023
Merchandise Team Member
Target
10.2019 - 07.2020
Administrative Assistant
D.H. Pace - Overhead Door Of Kansas City
08.2018 - 03.2021
Member Service Representative
Planet Fitness
06.2016 - 08.2018
Customer Service Associate
Family Video
11.2015 - 02.2016
High School Diploma -
Penn Foster Online High School
undefined
William Chrisman High School
Similar Profiles
Sarah CraigSarah Craig
Project Administrator at DH Pace CorporateProject Administrator at DH Pace Corporate
MARSHAWN JOHNSONMARSHAWN JOHNSON
Corporate Trainer at DH Pace CorporateCorporate Trainer at DH Pace Corporate
Garrett BrownGarrett Brown
Outside Sales Representative at DH Pace Company, IncOutside Sales Representative at DH Pace Company, Inc