Kelsey Akers
Sandy
Summary
Conscientious Healthcare professional offering 5 years of experience in a fast-paced settings. Competent in organizing charts, preparing patient rooms, and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Overview
5
5
years of professional experience
Work History
Registered Medical Assistant
Care Now Urgent Care Affiliated With HCA
09.2022 - Current
- Room and complete intake for 45-60 patients per 12 hour shift, including medication reconciliation and screening forms
- Perform ear irrigations, suture/staple removal, EKGs, casting/splinting, ankle taping, urine drug screens/urinalysis, and other point of care testing
- Handle insurance verification and confirm coverage/benefits with various insurance providers
- Communicate with insurance companies to resolve discrepancies or obtain necessary authorization
- Accurately enter and update insurance information into the system, ensuring smooth billing processes
- Assist clinicians in the delivery of direct care and support operational functions including procedures
- Be a chaperone during sensitive exams, diagnostic, and therapeutic treatments
- Provide routine patient prep instructions for some procedures
- Problem-solve patient flow issues
- Open and close clinic
- Log all testing, quality controls, refrigerator temperatures, and decontamination
- Clean, stock, and organize patient care areas
- Nasopharyngeal Covid swabbing
- Answer telephone calls and call patients regarding their test results
Medical Assistant
HelloMed Urgent Care
10.2021 - 07.2022
- Accurately document patient medical history in Electronic Medical Records (EMR) systems
- Verify insurance information and ensured coverage for medical services
- Collect and process laboratory specimens according to protocol
- Sterilized medical equipment and maintained a sterile environment in compliance with healthcare standards
- Prepared and administered medications, vaccinations, and immunizations, following prescribed guidelines
- Monitored and recorded patient vital signs, ensuring accurate and timely data entry
- Managed incoming and outgoing calls, including communicating test results to patients
- Ordered and maintained inventory of medical supplies, ensuring the clinic was fully stocked
Medical Assistant
Westland Urgent Care
05.2019 - 01.2021
- Conducted patient intake, including recording medical histories and verifying patient information
- Assist providers during 40 examinations and minor surgical procedures per week, ensuring patient comfort and procedural efficiency
- Administer medications, vaccinations, and immunizations as directed by healthcare providers
- Performed routine clinical tasks such as taking vital signs, drawing blood, and collecting specimens for laboratory analysis
- Managed patient flow by scheduling appointments, updating EMR, and coordinating follow-up care
- Executed administrative duties, including verifying insurance, processing billing information, and handling patient inquires
- Provided patient education on treatment plans, medication instructions, and post-care guidelines
Education
Registered Medical Assistant Certification AMT - Medical Assisting
Career Quest Learning Center
Lansing, MI05.2019
High School Diploma -
Hemlock High School
Hemlock, MI05.2015
Skills
- Clinical Skills: Proficient in taking vital signs, performing phlebotomy, administering injections, and assisting with minor surgical procedures
- Patient Care: Strong ability to provide compassionate care, educate patients on treatment plans, and ensure a comfortable patient experience
- Electronic Medical Records: Experienced in documenting patient information into Athena, eClinicalWorks, Epic, Experity, Practice Fusion, and NexGen
- Administrative: Scheduling appointments, verifying insurance, handling billing processes, and maintaining organized patient files
- Medical Terminology: In-depth understanding of medical terminology and healthcare practices, enabling effective communication with healthcare providers and patients
- Infection Control and Sterilization: Knowledgeable in infection control protocols and the proper sterilization of medical instruments and environments
- Attention to Detail: Meticulous in documenting patient information, processing laboratory specimens, and following medical protocols
- Team Collaboration: Effective team player with the ability to work collaboratively with healthcare professionals to deliver high-quality patient care
Additional Information
- CareNow UC Referral Management
- Medication Management
- Basic Life Support (BLS) -American Heart Association
- 7 Rights of Medication Administration
- HCA Healthcare De-Escalation
- OSHA Biomedical Waste and TB
- OSHA Hazard Communication Standard
- HIPAA compliance
- 2024 Annual Competency -Back Office and Clinical Staff
- Code of Conduct
- DOT Drug Screen
- BAT (Breath Alcohol Tech)
- Mask Fit Tests
- Audiometry and Spirometry
- Front Desk Operations
Timeline
Registered Medical Assistant
Care Now Urgent Care Affiliated With HCA
09.2022 - Current
Medical Assistant
HelloMed Urgent Care
10.2021 - 07.2022
Medical Assistant
Westland Urgent Care
05.2019 - 01.2021
Registered Medical Assistant Certification AMT - Medical Assisting
Career Quest Learning Center
High School Diploma -
Hemlock High School
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