Kelsey Allen
Orlando,Florida
Summary
A dedicated and hard working server with eight years of experience in fast paced and high volume environments, providing hospitality and exceptional customer service, as well as teamwork and interpersonal skills. Currently seeking server role in Orlando area.
Overview
6
6
years of professional experience
Work History
Hostess
The Edison at Disney Springs
08.2024 - Current
- Politely greet guests at the door, checking them in for reservations, and guiding them to their tables.
- Seat reservations and walk-ins in a timely fashion, in order of rotation, and quoting wait times if necessary.
- Create reservations for small and large parties, accommodating guests to the best of their satisfaction.
- Helping coworkers with cleaning tables and running drinks when the restaurants volume is high.
Server
Universal Studios - NBC Sports Grill & Brew
05.2022 - 03.2024
- Provided best possible customer service.
- Attention to detail, ability to multitask, and organization.
- Learned critical thinking and problem-solving skills to bring resolution to guest complaints.
- Used POS systems to mange bills and orders.
- Ability to prioritize tasks, use good team work, and communicate effectively with guests and co workers.
Server
Walt Disney World's Dolphin Resort - Rosa Mexicano
02.2023 - 07.2023
- Opened brand new fine dining venue with team service system.
- Served VIP and Disney guests, ensuring warm hospitality and perfect service.
- Communicated with guests, servers, managers, and chefs to ensure a steady flow and shift.
- Paid close attention to allergies and dietary needs.
Server
Harry's Seafood Bar & Grille
01.2021 - 06.2022
- Cultivated warm relationships with regular returning customers.
- Wine service, bread service, and menu knowledge.
- Pre bussed dishes off tables, polished glasses, and restocked items.
Server
Olive Garden - Darden Restaurants
05.2019 - 03.2020
- Cash handling and customer service skills.
- Understood and executed the importance of leadership in serving
- Stayed up to date on quick-changing menu promotions and recipes.
Education
Associate of Arts -
Valencia College
Orlando, FL01-2026
Business Management
Jackson Area Career Center
Jackson, MI01-2019
High School Diploma -
Grass Lake High School
Grass Lake, MI01-2019
Skills
- Effective multitasking
- Detail-oriented
- Service prioritization
- Customer service expertise
- Upselling
- Interpersonal communication
- Safe food handling
- Responsible alcohol service
Timeline
Hostess
The Edison at Disney Springs
08.2024 - Current
Server
Walt Disney World's Dolphin Resort - Rosa Mexicano
02.2023 - 07.2023
Server
Universal Studios - NBC Sports Grill & Brew
05.2022 - 03.2024
Server
Harry's Seafood Bar & Grille
01.2021 - 06.2022
Server
Olive Garden - Darden Restaurants
05.2019 - 03.2020
Associate of Arts -
Valencia College
Business Management
Jackson Area Career Center
High School Diploma -
Grass Lake High School
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