Kelsey Austin
Myersville,MD
Summary
Professional with proven track record in managing operations and enhancing client experiences. Skilled in administrative tasks, customer service, and communication, ensuring smooth daily functions. Strong focus on team collaboration and adapting to changing needs, reliably supporting colleagues and achieving results. Known for organizational abilities, problem-solving skills, and positive attitude.
Overview
2027
2027
years of professional experience
Work History
Front Desk Coordinator
We Treat Feet - Maryland Podiatrist
Frederick, MD
2022 - Current
- Managed patient scheduling and appointments using electronic health record systems.
- Handled patient inquiries and provided exceptional customer service at front desk.
- Coordinated communication between patients and medical staff to streamline operations.
- Assisted in maintaining organized patient records, ensuring data accuracy and confidentiality.
- Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
- Developed strong relationships with clientele, fostering loyalty and repeat business.
Office Manager
Dr. Fred Burrows DDS
Frederick, MD
2017 - 2020
- Managed daily office operations, ensuring a smooth workflow and efficient patient scheduling.
- Oversaw billing processes, maintaining accurate financial records and facilitating timely payments from patients.
- Led initiatives to improve office procedures, resulting in enhanced operational efficiency and reduced wait times.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Certified Dental Assistant
Dr. Fred Burrows DDS
Frederick, MD
2008 - 2017
- Assisted in patient preparation and comfort during dental procedures.
- Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
- Assisted dentists with complex procedures, ensuring patient safety and satisfaction.
- Maintained professional development through ongoing continuing education courses in dental assisting techniques.
- Trained new dental assistants on clinic protocols and best practices for patient care.
Education
Salisbury University
Salisbury, MD2008
Marymount Manhattan College
Manhattan, NY2006
High School Diploma -
MIddletown High School
Middletown, MD2005
Skills
- Administrative skills
- Time management
- Multi-line phone systems
- Staff management
- Electronic recordkeeping
- Office management
- Multitasking
- Teamwork and collaboration
- Patience and persistence
Timeline
Front Desk Coordinator
We Treat Feet - Maryland Podiatrist
2022 - Current
Office Manager
Dr. Fred Burrows DDS
2017 - 2020
Certified Dental Assistant
Dr. Fred Burrows DDS
2008 - 2017
Salisbury University
Marymount Manhattan College
High School Diploma -
MIddletown High School